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Try pacific8's answer to this problem with another KitchenAid toaster, especially the comment on that answer by pacifics pam, all found here: http://www.fixya.com/support/t9655297-toast_will_not_stay_down_in_toaster_when
The solution I got from the FixYa team was: "Get a new toaster." Which is how I ended up with 4 new toasters that don't work. I'm glad I didn't PAY for THAT answer.
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