AT&T Motorola c168i Pay-As-You-Go Cell Phone - Lustrous Silver Logo
Posted on Oct 01, 2009
Answered by a Fixya Expert

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How do i get my cell phone off puk lock

My cell phone saids unavailable please contact service provider my cell phone does have a pin lock i put that in my phone it worked and then it said you need the puk lock code i try to think of what numbers i put for that but for got it so now it says my sim is unavailable i no about my phone lock code dont no the puk code i diden mean to put in a puk code because i diden no what that was i try to get out of it but my phone did not let me and now its not working can that be fix or do i have to get a new sim cord or new phone

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1 Answer

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  • Expert 85 Answers
  • Posted on Mar 10, 2010
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Joined: Feb 21, 2010
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Typically when a phone is asking for a PUK code it means you have tried to edit or set the secuirty pin code. Unfortunately these codes are already predefined by the sim card and the service provider. It gives you the sensation that you can set or change the code but you cannot. You get 3 attempts to enter the correct code after which the phone asks for a PUK code. When it asks for the PUK you also get three tries to undo it. Again PUK codes are predefined by the sim card and the service provider. If you call your service providers technical support number or customer service number they can provide you with the PUK or the PIN code.

>>>> Once the PUK has been entered in wrong 3 times the sim card is shot and deactivated. At this point you will need to get a new sim card to get your phone up and running again. If you have numbers stored to your sim card and not to your phone you will have lost them.

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Related Questions:

0helpful
1answer

I sim locked my virgin mobile sim card now needs a puk code

please contact your network provider(airtel,virgin),they will tell your puk code and enter it and unlock the phone
1helpful
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Hi there i was trying to put a password on my phone and it said wrong password or whatever and i tryed and tryed but then i stopped and then my phone froze on me i turned it off and turned in on and it...

your phone will prompt you to enter the PUK if you entered the wrong pin more than thrice, what you need to do is to call or contact your service provider and ask for your PUK, after you get it from your service provider, turn your phone on again and enter the PUK, your phone should be working properly after that
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I turned on my phone and it said put in PUK. Well i entered it and it said it was wrong so i kept trying and now my simcard is blocked. what do i do?

Hi
PUK code is called as PERSONNAL UNBLOCKING KEY.
Your phone will ask for PUK code when you entered the PIN code wrongly several times depending upon the mobile make. The mobile asks for PUK code so that unauthorized persons do not use your mobile for wrong cause.
To get PUK code please contact your service provider through phone or go directly to their office. They will provide you the PUK code for your mobile. The PUK code for mobile phone.so that you can open your phone. When you planning to call your service provider you cannot use your mobile as it is fully locked. Please use some other mobile with same network to call your service provider.
While you get the PUK code ,the service provider customer care officer will ask for your personal details to check whether the mobile belongs to you only. If they are satisfied with your answers they will provide with the PUK code
DONOT enter the PUK code several times wrongly,It will block your sim card permanently.
This PUK code is FREE. You no need to pay any sum to get the PUK code
Thank You.
0helpful
1answer

Daughter messed around with settings put in pin lock and then phone asked for pin which my daughter forgot and now phone is asking for puk code pls help

The pin code is for the SIM-card
Contact your service provider for PUK-code.
This is your solution! Please remember to vote!
May 10, 2010 • Cell Phones
1helpful
1answer

My Webslider Got Locked And I Cant Do Anything With it Anymore:(

PUK code can be given only by your service provider which is specific for each and every mobile number.
Contact your sim customer care department over phone. Its free of cost to get the pin or puk no. If you cant contact through your phone get some other phone and contact them.
Go to the nearest service outlet of your service provider they can also help you.
There is no other go than the above procedure only your service provider cangive it nobody else in this world nor any software.
Go to the below link and you can confirm that the above procedure works and there is a testimonial given by the customer too. http://www.fixya.com/support/t3582685-phome_lg_ke670_put_security_code_phone
9helpful
1answer

IVE FAILED 10 TIMES TO PUT THE PUK CODE AND NOW IT SAYS TO SIM UNAVAILABLE PLEASE CONTACT SERVICE ROVIDER NO CLUE WHAT TO DO AND IM ATT

PUK means "personal unlocking key" .

The PUK code is asked if you enter a wrong pin 3 times.

You need to call your phone service company, they can retrieve the puk code from a database
for free.

In your case you need to contact your SIM card phone provider technical support to unlock the SIM.


The PIN and PUK are related to the SIM card, not to the phone.

If you replace the SIM card with a different one, then the phone should not ask for the PUK anymore.

Your rating is highly appreciated on this matter.

thank you,
0helpful
1answer

Kids played with phone and now says phone lock

if it displays a phone lock, it will either say enter PIN code, enter PUK code, or it will say SIM unavailable please contact service provider. if it says that, you're outta luck. you gotta go to the nearest at&t store and ask for a new SIM card in your name. you might lose some numbers but hang in there! =)
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