Chances are there is nothing on the memory card! If it isn't formatted, it can't write data to it. Can you play it back on the camera? If you can't, there is nothing there. Connect the camera to the computer and use File Explorer to see if the camera 'Volume' has anything listed on the left hand side of the computer screen.
Also worth mentioning that some cameras have their own internal memory so you might find two 'volumes, one formatted and one not.
Note: When the camera is connected to a computer using the USB cable with a
memory\picture card in the memory\picture card slot, the computer will
only see the contents of the memory\picture card.
Thanks for understanding. Please let me know if you require any additional help.
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