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You have to many sulfites in the water entering the tank. You will need to install a filtering system or oxygenator to help rid the sulfites and flush out your tank and water lines.
If this is a new installation, make sure the unit is feed with at least 208+ volts of electricity.
If it is an older tank, try turning up the temperature setting on both thermostats. Set the top one 10 degrees higher than the bottom. If there is now change in the water temperature after a day or two, replace both thermostats. While your at it, change both element as well. A complete universal electric water heater rebuild kit should only cost around $35.
The drain is a plastic valve, looks like a knob with a hose fitting coming out the middle of it. It should be about 1' above the bottom of the tank enclosure.
Be sure to turn the gas off before you drain the water and fill the tank before you relight it.
the top element is energized until the water in the top of the tank is hot enough to satisfy the upper thermostat, then the thermostat switches and sends power to the lower element. This is done to quicken the recovery time.
Change The Thermostat Cause If Your Getting Gas But The Water Heater Doesn't Detect The Heat It Will Close The Valve. When Lighting You Hold The Button Down For About 30 seconds so the thermostat will detect flame and stay lit. Check To Make Sure The Thermostat Is Where It Should Be. Heres A Picture Of What It Will Look Like.
You Can Replace Them If Need Be Will Be Available At Sears Or Home Depot. Also They May Sell Them At other Local Hard Ware Stores.
Happy Fixing And Thanks For Using Fixya.com Sincerely, Michael Scott
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