Hi Tia..
Try this...
Check and see what kind of files/music/etc you need to format.
If you do not have the right format the the MP3 player will not work...Check in your User Manual to see what format you need.
I will include a link to a free format coverter that you can download and change any file to whatever format you need to make your MP3 player work.
Please rate me
http://www.formatoz.com/
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