Hi!
Please try following troubleshooting to determine the issue and resolve it:
(i) Try connecting to different functional USB ports on a Computer.
(ii) Try connecting to different fucntional USB ports of different Computers.
(iii) You may also try pressing and holding the Reset button for 30 seconds. You can locate the Reset button near the strap hole.
If the issue persists even after performing all the above steps then service will be required.
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