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It may be a bad turntable motor or coupler, or the motor may not be getting power due to a bad connection or relay on the control circuit board (which we repair).
The service manual is
here and the parts
list is here.
You can order Dacor parts by part number from the Pros here.
The turntable system
consists of the motor, the coupler, the turntable support with rollers,
and the tray.
You can see and hear a video of how a turntable motor should
sound when you rotate it by hand.
If
yours is not set to be off via the control panel, and it won't rotate
or it sounds like it's grinding, etc., you may have a bad motor or
plastic coupler.
To
replace either, you need to unplug power, then remove the bottom cover
of the oven.
You can also do that to attach AC voltmeter leads to the leads of the motor. Then run the microwave to see if it has voltage present.
If so, you have a bad motor.
To order Goldstar / L.G.
parts, visit Vance
Baldwin Electronics. You'll probably have to call them to find parts for your model.
(If yours is not an LG/Goldstar, please reply back with your brand and model number so we can help you)
If you don;t see the voltage, then you most likely have a problem with the control panel.
We regularly repair such control units for
customers nationwide by mail for $39.95 postpaid in about a
week with a one-year guarantee.
Feel free to contact me directly (and please remind me of your
full model number) for more information & help.
We're
happy to help you with free advice and we'd appreciate your
thoughtful rating of our answer.
The following parts are in the turntable system: The turntable motor, underneath the floor of the microwave; the turntable coupler, which is like a small plastic piece; the turntable support, either a three-legged or circular piece with wheels; and the glass turntable tray.
It sounds like maybe your turntable support is missing?
You can see and hear a video of how a turntable motor should sound when you rotate it by hand.
If
yours is not set to be off via the control panel, and it won't rotate
or it sounds like it's grinding, etc., you may have a bad motor or
plastic coupler.
To
replace either, you need to unplug power, then remove the bottom cover
of the oven.
For
Goldstar / LG / L.G. help, call 1-800-243-0000 (M-F, 7am-8pm CT, Sat
8-5 CT) and choose the appropriate prompt from the menu or visit here. Goldstar owner manuals can be downloaded here.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
To be honest, you would be better watching Ebay. If you know the diameter of the runners, and overall size of plate, you should get one to your door for under £10 .
That would be part # 5889W2A005J "ROTATING RING ASSEMBLY"
To order parts or for other Goldstar / LG / L.G. help, call 1-800-243-0000 (M-F, 7am-8pm CT, Sat 8-5 CT) and choose the appropriate prompt from the menu or visit http://www.lgservice.com.
We're happy to help and we appreciate your thoughtful rating of our answer.
William E. Miller, AS-EET [email protected] http://www.microwavedisplay.com
It's called either the turntable coupler or the turntable support, depending on your model number.
You can visit the Sears parts Web site at http://www3.sears.com/ and enter your full model number and see exploded view diagrams, parts lists, and order the part.
Or you can call Sears parts at 1-800-252-1698.
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