We just purchased a Waltham 31 day chime wall clock that's too loud. We need instructions for softening both the tick toc & the chime. Can you please help? Thanx so much, Deb~

https://www.google.com/search?q=waltham+31+day+chime+movement

Take it into a local jeweler for repair and a replacement key.

Request the manual from Waltham.

Have you checked to see if there is a chime mute switch that might be activated?

Your clock probably needs to be cleaned and lubricated. Most any clocksmith can easily do this. Depending on the complexity and gum and dirt, disassembly may be necessary.

Try this,remove batteries,set clock to 6 o'clock,reinstall batteries,then clock should chime,turn adjuster till you are at the right time,make sure your on am or pm,it doesn't chime at 10 pm- 5 am,so that will tell you if your at am or pm.When adjusting it will chime everytime you go past the hour.You can never go backwards,if you do then you will need to remove batteries and start over,use your phone's time to set.

Hate to say it, but it is time to get it to a clock repair shop. You could learn to do it yourself but that would take years and then you have the costs of the tools you would need, take it to a shop.
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It depends on what type of movement you have, not all clocks have the silent option. If it does it will have a silent or chime lever on the front of the dial or it will have a small hole marked silent or chime (on the dial again). If it has the hole you will need a small key to turn it.
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I have same exact problem, did you ever find an answer?

Hi Sherryl
I have found you an ideal site that will answer all of your questions just click the link.. Instructions for operating 31 day wall clocks
Merry Christmas and a happy new year