Ok i believe my sons dragon touch y88x has a virus tried rebooting and factory reset what can i do to fix this problem

Here are some ways to fix such an issue:
Reboot your phone
This is the most common method to fix an unresponsive touch screen issue of your Huawei Y5p. Yes, rebooting your phone clears all processes running in the background and makes its memory free.
This process also makes the apps run smoothly. So, try rebooting your phone. This should fix your problem.
Not solved yet? No worries. You can try few more methods which we have mentioned below:
Boot into safe mode
Safe mode lets your Huawei Y5p boot to its original condition when your mobile was first switched on. Safe mode disables all third-party applications on your Android phone for a temporary basis.
You can get back to the original condition of your phone by just rebooting your device. Want to boot your Huawei Y5p into safe mode? Here's what you have to do:
Press and hold the Power Button > Menu will pop up > Press and hold the Power off symbol for 3 to 4 seconds > You'll see, "Reboot to safe mode" notification > Press Ok.
That's it. Now you are in safe mode. Check whether your touch screen works properly in safe mode or not.
If it's working well then you have a problem with some select third-party apps which you have recently installed on your phone. We suggest you uninstall those applications & reinstall them.
Factory Reset [ How to fix Huawei Y5p unresponsive touch screen isssue ]
You might have used this method previously for fixing some other issues related to your phone. With this method, all the data in your Huawei Y5p will be erased and your phone will be like a newly purchased device (PS: Just don't expect the same performance).
By Factory resetting your phone, all the data stored by third-party apps, and sometimes the setting of the device which was changed by such apps will be restored to default.
Before applying this method, remember that all data in your device will be permanently cleared. So back up your important files.
To factory reset your Huawei Y5p:
Open Settings > System > Advanced > Reset Options > Erase all data (factory reset) > Click on "Reset Phone."
In addition to this, you may be asked to enter your password at the end of this process & that's it. After performing a factory reset your phone's touch screen should have to work properly.


Regards,
Rachel Gomez

• To boot into Recovery mode, you need to turn off the tablet, then hold down the Volume Down button and simultaneously press Power button.
• Keep both buttons pressed until you will see Android logo.
• After loading the recovery mode you need to select «wipe data / factory reset».
• The touch screen does not work in Recovery mode so you can navigate the menu using the volume control buttons and power button to confirm.
• Then you need to click on "Yes".

Restart your tablet. That's all. You have done a hard reset dragon touch tablet.

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Google will give that info typing your model and problems.

google "dragon touch y88x specs" and compare the dimensions of both devices...

From what I can find out there is no way to do this.

I old pasward forget can you set new passward

It sound like You need a new battery take the battery out and wait ten min then try it

To perform an External Manual Reset of your handset to restore to factory settings, read instructions below and then perform.

1. Power off the phone, press and hold volume down button, press power button.
2. Screen will come up with "Fastboot", press Vol down key to cycle through choices until you get"Android Recovery", then press Vol up key
3. Wait for the "triangle ! / Android" screen then go on to step 4
4. Tap on bottom right corner of the screen (may take a few times). a menu will come up
5. Tap on "wipe data/factory reset", and tap OK. Another Confirmation screen will come. Tap Yesand OK
6. After userdata is cleared, the "reboot system now" option will be highlighted by Default. Tap OK.
7. Phone will reboot to initial setup MOTOBLUR screen.

Tip: Once you've reset your device, you can use your existing account to sync your contacts back to the phone.
(Steps on Gingerbread 2.3)
Remove and remount the battery and power up
If the phone still does not boot up to the MOTOBLUR screen, then perform the following Factory Reset instructions:

1. Power off the phone, press and hold the Volume down button and Power buttonsimultaneously while powering up the unit.
2. Screen will come up with "Fastboot" at the top of the screen, press Volume down key to cycle through choices until you get "Android Recovery", then press Volume up key to boot in this mode
3. Wait for the "triangle ! / Android" screen then go on to step 4
4. Press both Volume up and Volume down key simultaneously. A Recovery Menu will come up
5. Tap on Volume down key until "wipe data/factory reset" is highlighted, and tap Power button. Another Confirmation screen will come. Tap on Volume down key until coming to Yes and tapPower button
6. After userdata is cleared, the "reboot system now" option will be highlighted by Default. TapPower button
7. Phone will reboot to initial setup MOTOBLUR screen.

To Perform a Factory Data Reset through settings menu:

1. From the Home screen, press Menu
2. Touch Settings
3. Touch Privacy
4. Touch Factory data reset (Read notes for other options)
5. Touch Reset Phone
6. Touch Erase Everything

arnova 7 g2 has no volume button..