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You will need to contact Express Scripts directly about your problem.
From the Express Scripts Contact Us web page: http://lab.express-scripts.com/contact
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Call the number on your member ID card or sign in to our website for fast, friendly assistance. Once you sign in, we can give you any phone numbers specific to your prescription plan and you can e-mail us questions about your plan or your bill and get a secure reply.
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this is all i can find out ...Order by Mail: When you fill your prescription with Express Scripts, a refill form is included with your first shipment. Use the envelope provided to mail the refill form toExpress Scripts. You should mail your refill form about three weeks before your current supply will run out.
Since the institution of ObamaCare processing time by Express scripts has increased by about 40%. Ask your physician to write you a two week supply to fill locally. You will have to pay for this but can submit a claim for excess delay in processing. If you don't mind waiting on the phone for a long time you can call Express scripts and request expedited processing. Depending on your condition the delay in getting your medication can be serious so consult your doctor regarding this option.
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