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Anonymous Posted on Oct 02, 2014

I can not log into my gmail account. it says my password is wrong. i wont let me reset it

I have recently purchased a new phone and i can not access my mail. when i log into my gmail account it says my password is wrong.it wont let me reset it when i go through the troubleshoot it replys my answers dont add up ??? how do i reset my password and update my detail so i can access my email???

2 Answers

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  • Google Master 14,162 Answers
  • Posted on Dec 18, 2014
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how to video above.

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  • Contributor 35 Answers
  • Posted on Oct 12, 2014
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This can sometimes be tricky. It depends on your account security settings. Many times accounts are set to not allow new devices/computers to connect without a confirmation code that is sent via a text message. Only problem is, the "Gmail App" doesn't have support for typing in a confirmation code.

If your gmail account uses confirmation, you will need to go into your security settings on your google account and "add a device", then name it. This should come with a simple tutorial to explain how to add your phone as a verified device, and allow access to your g mail.

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5 Related Answers

Anonymous

  • 6 Answers
  • Posted on Dec 27, 2008

SOURCE: unable to log in

Just start a new gmail account...

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Anonymous

  • 55 Answers
  • Posted on Jan 01, 2009

SOURCE: i just forget my gmail & orkut password bcoz both are same

Gmail sent password-reset instructions to the yahoo.co.in address that is listed as the recovery email for this Google Account. Please wait a few minutes, and then check your yahoo.co.in email account.

Can't find the password-reset message? Check your Spam and Trash folders. If you're still unable to find it, you'll need to answer your security question. To do so, please visit http://mail.google.com and click the I cannot access my account link again in 24 hours. Follow the steps to reset your password.

Note: Please don't attempt to sign in for 24 hours. In order to answer your security question, make sure you don't access this Google Account on any Google sign-in pages, including POP, IMAP, or mobile, for 24 hours.

After 24 hours, you'll be able to reset your password by answering the security question on file for your account.

Anonymous

  • 414 Answers
  • Posted on Oct 26, 2009

SOURCE: I have forgot my password and the answer to my

the problem is frequent wid g-mail esp those possess an <id>.gmail.com !!
there's no way out or reversal in such case, i guess..

probably some spyware/trojan horse were dominating, which's out of many anti-virus's circumference or may b itz server's own complication!!
however, try using microsoft malicious software removal tool..!!
itz always better to jot down ur secured question n answer..
i may TRY 2 help more, if itz being hacked..!!

Anonymous

  • 1901 Answers
  • Posted on Feb 19, 2010

SOURCE: i forgot my gmail password

Hello,

Please go to:

https://www.google.com/accounts/ForgotPasswd?service=mail&fpOnly=1

This will begin the password recovery process for Gmail.

Thanks for using Fixya.

Anonymous

  • 2 Answers
  • Posted on Sep 25, 2012

SOURCE: 2 gmail accounts one is not working, plz help

ive had a phone that had a gmail on it and now i can get in it ple help

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Related Questions:

1helpful
1answer

How do I recover Gmail account?

What options do you have, once you realize that your Gmail account has been hacked? This, of course, is an unfortunate incident and there is nothing much you can do, other than trying to recover it.
Gmail Account Recovery When You Can Still Access

If you can log in to your Gmail account, this at least is a bit of good news. Since you have noticed some unusual behavior, it makes sense to take some adequate protective measures. On that front, you can do the following:

  • Start by changing the existing password.
  • Check if there is any change to your recovery options.
  • Enable security alerts for better safety.
In addition to these, you must also make it a point to inform your friends or family that your account had been hacked. Ask them to stay away from any suspicious emails that are directed from your email address.

For more Information Visit - emailhelpsupport
0helpful
2answers

My Google play services has been down 4 about 3 weeks now & I can't get into my gmail, Google play services, you tube, Google music, inbox, etc., etc. What do I do???????

Google Email: Can't log in or access anything Google:

Hello. Yes, once you log into your Google Account, you will have access to all things Google. Without that account login you will not be able to access anything Google related except Google Internet Search.

As a temporary fix, so that you have access to Google Services, create a new Google account..
Settings>General>Accounts>Add Account>Google

  • so, think of another name you can create the new Google account to be.. I would pick your last name first then first name and a number (eg: [email protected])
  • i would use the same password or a password you can easily remember for the time being so that you don't get mixed up/confused

  • then use this new Gmail account to temporarily get Google services back. it won't be your original account with all your data, but at least it allows you access NOW to whatever you need it for (like to access Google Play Store so that you can install an application to use on your smartphone)
  • on a piece of paper or in a notepad app on your phone, write down your new Temporary use Gmail account name and password, so that you don't forget and so you can login again if need to. (We will log out when we try to fix your original account)

  • when you find time we can try to get back into your old account so that you can access your emails, phone contacts, etc that's stored in your original Gmail account

CreateNewGoogleAcct.mp4
(note: depending on the device used, manufacturer, Android software firmware version#, and cellular service provider.. the settings menu system may look a little different. Keep this in mind when following instructional tutorials of a different device then yours)

Procedure to:
GET BACK INTO YOUR ORIGINAL GMAIL ACCOUNT:

Open your internet browser:
If you forgot your password, you can reset it, go here:

Having trouble signing in
(to reset password, OR to get a hint to remember username)
(if need to, you can use your new alternate temporary Gmail account to have Google contact you)

or, you can use this Google Access Troubleshooting form:
can access my account
(it looks like the image below)

google-play-services-down-4-about-3-kyzl0pi20tqzz121bvlihxv0-3-0.png

** After you reset your password, then Go back to your phone settings:
Settings>General>Accounts>Google..
Click on your original account name (not your new temp account) and enter your new password you reset to for your old account

*** You should be able to get back into your original account.. If YES!

..then we need to remove the temp account, so that we don't get confused and everything is back to normal.

(you can keep this info for your temp account login somewhere in case you need it again if want. or, use it as a dummy email for telemarketers, people who want your contact but you don't want to talk to, etc)

Go back to:
Settings>General>Accounts>Google
tap on your temporary Gmail account name/address

Tap on the 3 dots (upper right corner):
Select "Remove account"

then you are done
google-play-services-down-4-about-3-kyzl0pi20tqzz121bvlihxv0-3-2.png
0helpful
1answer

Iccan't access my Google orGmail account,I reset my phone and I got a new phone number,can you help me

First you need to use computer to double check if you can access your google or gmail account by logging in. If you can not log in to your google account or gmail account by using computer that means you enter wrong password. This can happen due to your google and gmail account has been hacked by another person who did logged using your password then after they logged in they changed the password and so on ...your profile info has been changed too.

If you can log in to your google or gmail using computer that means the problem is not your google gmail account issue the problem is your phone ( hardware problem) if you did reset your phone how do you reset it ? soft reset or hard reset ? Hard reset is reset and restore to manufacturing setting it would erase all of your personal data and restore your phone back to original setting. If you did this step but still having problem then i recommend you to borrow any smartphone ( from family member or your best friend ) use that phone try to access your google and gmail account. If you use difference phone and you can logged in and access your account then ...no need to say it is your phone having a problem ! Change to use a new sim card to see if problem fix if not ......then i think it about time you need to get another new phone.

Good Luck.
0helpful
1answer

I reset my phone and then I did something to try and get my Gmail account and ended up with a new Gmail account but I want to access my old Gmail account because it has all my backup contacts and pictures...

Go to the emails in your settings menu, you should be able to see a log off button somewhere in there. Then you log on with your old username and password.
0helpful
1answer

Getting into my Gmail to check jobs

Here's how to reset your forgotten Gmail password
  1. Follow the Can't access your account? link from the Gmail log-in page.
  2. Make sure I forgot my password is selected.
  3. Type your full Gmail email address under Email address. Click Continue.
If you have set up phone number for account recovery:
  1. Make sure the desired phone number is selected. Click Continue.
  2. Open the SMS text message from Google that begins with Your Google verification code.
  3. Type the verification code on the Google Account Recovery page under Enter that code here and click Continue.
  4. Enter a new password into each box and click Reset password.
0helpful
4answers

I know my emai and password but cannot access mail

I take it your password isn't working. You need to change it to a new one. On the sign on page,
1. Enter your username.
2. Instead of entering your password, click on "Need help?"
3. The next page will help you get a temporary password, and then you can change your password to a new, permanent one.

Good luck!
John
Jan 02, 2014 • gmail.com
0helpful
1answer

Message reads wrong password in gmail account

You will first have to have the correct password to login on Google and change the password, On the new Google log-in screen, click the Need help? link and check the bullet that applies to your case.
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