In a situation like yours, the freezer comes with a 1 year warranty covering all parts and labor from the manufacturer. On the machine where the model and serial nimber are located there is also a nunmber to call for service. If you can't find the number google the number to whirlpool, who makes kenmore.
If you need further help, I’m available over the phone at
https://www.6ya.com/expert/jason_4570d45317834dd3
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