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It will flash for 2 reasons. The phone is in Do Not Disturb, The phone is forwarded and the lazy installer didn't change the button indication to solid.
What happens when you press the FWD/DND button on an idle phone? In most systems, it's supposed to toggle between FWD DND and OFF after you press it more than once. If that doesn't work, try pressing FWD STORE 0 STORE. That should turn off FWD/DND and unset it.
However, here's the problem. Your phone may have CF-condition set to send busy and unanswered calls to voice mail. We do that so the individual extension can set his own transfer to VM time. Those commands start with *710x and the VM extension which is 500 by default. For example dialing *7104 500 on the intercom will set CF-NA to the voicemail port on a TDA/TDE system equipped with a Panasonic Voice mail system. When that happens, the FWD/DND light goes either red or blinks red and the forward condition is set.
You can review the operations in the OM for your system under Call Forward and Do Not Disturb.
If you have not found an answer to this as yet just pick up intercom and enter 7100 at the phone. This will clear any DND. Now enter intercom 7105165. This will give a long tone and the DND/FWD lamp will flash showing Call forwarding active for VM.
I'm guessing that you didn't mention that the phone doesn't work, it must be in FWD mode. You can cancel CF, or get someone to go into 990 area 9 bit 3&4 and reverse the bits so it will be solid on FWD and flashing on DND.
Try pressing the FWD/DND button and look at the display. It might have 3 steps, FWD, DND, and FWD/DND Off. When you reach the Off part, the light will go away.
If the FWD/DND light is lit solid, the extension is in DND if it's programmed properly. You can test this by pressing the FWD button and reading the display. It will clear and press it again and it will set and tell you what it did. (if DND and FWD are both set it shows 3 states).
At the phone, press intercom and dial *710x where x=2 for all calls, 3 for busy, 4 for no answer or 5 for busy/no answer plus the extension of the voice mail plus #. Your FWD light should blink and you have now set FWD to voice mail.
Press PROGRAM + ** + User Programming Password (default is 1234) Press 000 Press NEXT (Sp-phone button) : The date will be displayed. To change the DATE (or you can press next again to go straight to change the TIME) Enter the year (last 2 digits) Press --> (FWD/DND button) Keep pressing SELECT until the desired month is displayed Press --> (FWD/DND button) Enter the day Press --> (FWD/DND button) Keep pressing SELECT until the desired day of the week is displayed Press STORE To change the TIME Press NEXT (Sp-phone button): The time will be displayed. Enter the hour Press --> (FWD/DND button) Enter the minute Press --> (FWD/DND button) Press Select for AM or PM Press --> (FWD/DND button) Press Select for 12 or 24 clock hour Press STORE (Auto Dial button) Press END (Hold button) to exit
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