- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
Download and install the latest version of iTunes if necessary.
Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
Click Restore.
If you are using a Mac, you will be asked to enter an administrator’s name and password.
A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will present one of two messages with instructions specific to the iPod model you are restoring.
Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During stage two of the restore process, the iPod displays an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remain connected to the computer or iPod power adapter during this stage. Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.
but unfotunately all your previously synced congs will be lost,,, but its ok then, because you can use your ipod again.
Toggle the Hold switch. To do this, slide the switch toHold (an orange bar appears) and then slide it back (orange bar ishidden).
Reset the iPod by holding down the Menu and Center buttons for 10 seconds.
Ifthe Apple logo appears on the display, connect the iPod to a computerand verify that it appears in iTunes and can play music. If the iPodappears in iTunes and can play music, no further troubleshooting isneeded.
If the Apple logo does not appear or the iPodis not seen in iTunes, connect the iPod to a power source by eitherplugging it into an Apple iPod USB Power Adapter or directly into acomputer's USB port.
Let the iPod charge for at least 20 minutes. Note: If the iPod is connected to a computer, make sure the computer is not set to sleep, standby, or hibernate.
Afterthe iPod has charged for at least 20 minutes and while it is stillconnected to the power source, toggle the Hold switch again as in step1.
Try resetting the iPod by holding down the Menu and Center buttons for 10 seconds.
Ifthe Apple logo appears on the display, connect the iPod to a computerand verify that it appears in iTunes and can play music. If the iPodappears in iTunes and can play music, no further troubleshooting isneeded.
If the Apple logo does not appear or the iPod is not seen in iTunes, the iPod should be serviced.
For Mac users
"iPod does not appear in iPod Updater or iTunes in Mac OS X
Under some circumstances, iPod appears in the Finder in Mac OS X, but does not appear in the iTunes Source list or does not appear in the iPod Updater.
Symptom
iPod's disk icon appears in the Finder, but it does not appear in the iTunes Source list or in the iPod Updater.
Note: The iPod may appear in iTunes, but not in the iPod Updater.
Important: If you are using iPod shuffle, you must have 10.2.8 or 10.3.4 or later to connect it to your Mac over USB. Other iPods require 10.3.4 or later
Products affected
Mac OS X
iPod (5 GB)
iPod (10 GB)
iPod (touch wheel)
iPod (dock connector)
iPod mini - USB requires Mac OS X 10.3.4 or later.
iPod mini (Second Generation) - USB requires Mac OS X 10.3.4 or later.
iPod (Click Wheel) - USB requires Mac OS X 10.3.4 or later.
iPod with color display (including iPod photo)
iPod nano
Solution
iPod nano
Certain models of single processor Power Macintosh G5 computers may show iPod nano mounted in the Finder but not recognized in iTunes. If this happens to you, try restarting your computer and Setting Energy Saver to highest performance and turn off hard disk sleep. If you have an iPod nano, but don't have a G5, then follow the other steps below.
Mac OS X 10.4.x
Perform an archive installation of Mac OS X10.4.
Mac OS X 10.3.x
Navigate to /System/Library/Extensions.
Drag the iPodDriver.kext file to the Trash (you will be required to enter an administrator account password).
Download and install the Mac OS X Combined Update 10.3.9.
Restart the computer when prompted to do so by the installer.
Connect the iPod.
Mac OS X 10.2.8 and earlier
To resolve this issue with earlier versions of Mac OS X, you'll need to delete one file and reinstall iTunes. Follow each of the steps below.
Step 1
Delete the file using Terminal
Warning: The steps below describe how to remove a file by entering commands in the Terminal application (located in the Utilities folder inside of the Applications folder). Users unfamiliar with Terminal and UNIX-like environments should proceed with caution. The entry of incorrect commands may result in data loss or unusable system software.
Open Terminal (/Applications/Utilities).
Type: sudo rm -R /System/Library/Extensions/iPodDriver.kext
Press Return.
Enter the administrator account password when prompted.
Quit Terminal.
Restart the computer (From the Apple menu, choose Restart).
Step 2
Reinstall iTunes
Download the latest version of iTunes from the iTunes download page.
Install iTunes.
Restart the computer after the installation has completed.
Connect iPod.
Step 3
Delete the iPod.plist file
Remove the following file in the your home directory and launch the iPod updater again
~/Library/Preferences/com.apple.ipod.plist
"
For Mac users
"iPod does not appear in iPod Updater or iTunes in Mac OS X
Under some circumstances, iPod appears in the Finder in Mac OS X, but does not appear in the iTunes Source list or does not appear in the iPod Updater.
Symptom
iPod's disk icon appears in the Finder, but it does not appear in the iTunes Source list or in the iPod Updater.
Note: The iPod may appear in iTunes, but not in the iPod Updater.
Important: If you are using iPod shuffle, you must have 10.2.8 or 10.3.4 or later to connect it to your Mac over USB. Other iPods require 10.3.4 or later
Products affected
Mac OS X
iPod (5 GB)
iPod (10 GB)
iPod (touch wheel)
iPod (dock connector)
iPod mini - USB requires Mac OS X 10.3.4 or later.
iPod mini (Second Generation) - USB requires Mac OS X 10.3.4 or later.
iPod (Click Wheel) - USB requires Mac OS X 10.3.4 or later.
iPod with color display (including iPod photo)
iPod nano
Solution
iPod nano
Certain models of single processor Power Macintosh G5 computers may show iPod nano mounted in the Finder but not recognized in iTunes. If this happens to you, try restarting your computer and Setting Energy Saver to highest performance and turn off hard disk sleep. If you have an iPod nano, but don't have a G5, then follow the other steps below.
Mac OS X 10.4.x
Perform an archive installation of Mac OS X10.4.
Mac OS X 10.3.x
Navigate to /System/Library/Extensions.
Drag the iPodDriver.kext file to the Trash (you will be required to enter an administrator account password).
Download and install the Mac OS X Combined Update 10.3.9.
Restart the computer when prompted to do so by the installer.
Connect the iPod.
Mac OS X 10.2.8 and earlier
To resolve this issue with earlier versions of Mac OS X, you'll need to delete one file and reinstall iTunes. Follow each of the steps below.
Step 1
Delete the file using Terminal
Warning: The steps below describe how to remove a file by entering commands in the Terminal application (located in the Utilities folder inside of the Applications folder). Users unfamiliar with Terminal and UNIX-like environments should proceed with caution. The entry of incorrect commands may result in data loss or unusable system software.
Open Terminal (/Applications/Utilities).
Type: sudo rm -R /System/Library/Extensions/iPodDriver.kext
Press Return.
Enter the administrator account password when prompted.
Quit Terminal.
Restart the computer (From the Apple menu, choose Restart).
Step 2
Reinstall iTunes
Download the latest version of iTunes from the iTunes download page.
Install iTunes.
Restart the computer after the installation has completed.
Connect iPod.
Step 3
Delete the iPod.plist file
Remove the following file in the your home directory and launch the iPod updater again
~/Library/Preferences/com.apple.ipod.plist
"
For Mac users
"iPod does not appear in iPod Updater or iTunes in Mac OS X
Under some circumstances, iPod appears in the Finder in Mac OS X, but does not appear in the iTunes Source list or does not appear in the iPod Updater.
Symptom
iPod's disk icon appears in the Finder, but it does not appear in the iTunes Source list or in the iPod Updater.
Note: The iPod may appear in iTunes, but not in the iPod Updater.
Important: If you are using iPod shuffle, you must have 10.2.8 or 10.3.4 or later to connect it to your Mac over USB. Other iPods require 10.3.4 or later
Products affected
Mac OS X
iPod (5 GB)
iPod (10 GB)
iPod (touch wheel)
iPod (dock connector)
iPod mini - USB requires Mac OS X 10.3.4 or later.
iPod mini (Second Generation) - USB requires Mac OS X 10.3.4 or later.
iPod (Click Wheel) - USB requires Mac OS X 10.3.4 or later.
iPod with color display (including iPod photo)
iPod nano
Solution
iPod nano
Certain models of single processor Power Macintosh G5 computers may show iPod nano mounted in the Finder but not recognized in iTunes. If this happens to you, try restarting your computer and Setting Energy Saver to highest performance and turn off hard disk sleep. If you have an iPod nano, but don't have a G5, then follow the other steps below.
Mac OS X 10.4.x
Perform an archive installation of Mac OS X10.4.
Mac OS X 10.3.x
Navigate to /System/Library/Extensions.
Drag the iPodDriver.kext file to the Trash (you will be required to enter an administrator account password).
Download and install the Mac OS X Combined Update 10.3.9.
Restart the computer when prompted to do so by the installer.
Connect the iPod.
Mac OS X 10.2.8 and earlier
To resolve this issue with earlier versions of Mac OS X, you'll need to delete one file and reinstall iTunes. Follow each of the steps below.
Step 1
Delete the file using Terminal
Warning: The steps below describe how to remove a file by entering commands in the Terminal application (located in the Utilities folder inside of the Applications folder). Users unfamiliar with Terminal and UNIX-like environments should proceed with caution. The entry of incorrect commands may result in data loss or unusable system software.
Open Terminal (/Applications/Utilities).
Type: sudo rm -R /System/Library/Extensions/iPodDriver.kext
Press Return.
Enter the administrator account password when prompted.
Quit Terminal.
Restart the computer (From the Apple menu, choose Restart).
Step 2
Reinstall iTunes
Download the latest version of iTunes from the iTunes download page.
Install iTunes.
Restart the computer after the installation has completed.
Connect iPod.
Step 3
Delete the iPod.plist file
Remove the following file in the your home directory and launch the iPod updater again
~/Library/Preferences/com.apple.ipod.plist
"
×