Sorry maybe it is me..but this suggestion did not fix my issue

Blu-ray disc technology continues to improve and advance, so simply having a Blu-ray player in your computer doesn't guarantee that all discs will play immediately.
The Hewlett Packard DV7 Entertainment Notebook has a Blu-ray player, but as the technology advances you have to keep the software and firmware on the system up-to-date to ensure compatibility.

Reboot your Pavilion notebook.
A minor miscommunication between the disc drive and Windows Vista or 7 may lead to a disc read error.
Rebooting clears your system's memory and forces Windows to reload all of your device drivers, which may resolve a minor kink.
Play your Blu-ray disc to see if the problem is solved.
Open QuickPlay and update it.
Double-click the "Update" button to open "Updates and Enhancements."
Double-click "Get the latest QuickPlay updates."
Select "Download now!" on the next screen and wait while the file downloads and installs.
Close and reopen QuickPlay and insert the Blu-ray disc again.

Update MediaStart regularly.
This program tracks updates for your Blu-ray player's firmware, the software coded onto the device to tell it what kinds of discs it can read.
Open MediaStart and select "Update your MediaStart."
Updates are only listed when available, so if you don't see an update, check back in a few weeks.
Each update for the Blu-ray player enables you to play more recent discs, since some interactive features may not be compatible with older software.
Restart after each update.
Update your software on a disc-by-disc basis.
According to HP, some Blu-ray discs have special content protection and require new codes for you to play the movie.
These codes or disc-specific updates are stored on the disc.
If you are prompted to download a free update after inserting a disc, follow the prompts to do so. The updates will be different for each disc.
Check to make sure your player will play regular content if you continue to have issues with Blu-ray discs. It may be that the error is related to the drive, not the type of media.
Try a CD-ROM or a standard DVD to see if the disc responds.
If not, contact HP for a replacement or for drive-related troubleshooting.

HP blueray problems
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3744231&prodTypeId=321957&prodSeriesId=3744231&objectID=c01361837

I'm sorry for the difficulties you're experiencing in playing the new Blu-ray disc in the Sony Blu-ray Player. In most cases, the issue might be with the Java content on the new Blu-ray discs is making these issues. The Blu-ray technology is developing everyday and adding more and more features to the existing technology. Hence it is required to make the Blu-ray Player up-to-date by installing the latest firmware update available from the manufacturer (who ever it is). Going ahead with the first step, please install the latest firmware update available for the Blu-ray Player.

Please click the following link to get the latest firmware update available for your Blu-ray Player:
http://esupport.sony.com/US/perl/swu-download.pl?upd_id=6385&os_id=99&mdl=BDPS350
I'm sure, installing the firmware update should resolve the issue. If you need any further clarification/assistance, please let me know.
Thanks for understanding.

I'm sorry for the difficulties you're experiencing in playing the new Blu-ray disc in the Sony Blu-ray Player.

In most cases, the issue might be with the Java content on the new Blu-ray discs is making these issues. The Blu-ray technology is developing everyday and adding more and more features to the existing technology. Hence it is required to make the Blu-ray Player up-to-date by installing the latest firmware update available from the manufacturer (who ever it is).

Going ahead with the first step, please install the latest firmware update available for the Blu-ray Player.

Please click the following link to get the latest firmware update available for your Blu-ray Player:

http://esupport.sony.com/US/perl/swu-download.pl?upd_id=6385&os_id=99&mdl=BDPS350


I'm sure, installing the firmware update should resolve the issue. If you need any further clarification/assistance, please let me know.


Thanks for understanding.

Your firmware may need to be updated. Various brands had the same issue when Snow White was re-released and when Avatar came out. Updates of the firmware fixed the problem. Your particular player needs to be updated through a hard wired connection to the internet. Page 41 of your user manual explains the process. If you do not have a manual, one can be found on the LG site. It is very important once you start the update you let it finish. Otherwise you may "brick" your player.

Goto Samsung website,goto Blu-Ray software update sections,have all the instructions.Most like just down load the update solfware to a flash drive and up load to update ur Blu-Ray player.

a weakened laser will do this sorry to hear your problem its good you have already done minor troubleshooting to diagnose this but i would suggest a cleaning disc before any further actions hopefully this is helpful and good luck:)

I suggest that you install the latest firmware update to resolve the issue. Please click the following link to download the latest firmware update.
http://esupport.sony.com/US/perl/swu-download.pl?upd_id=6170&mdl=BDPS300
It is recommended to use CD -R disc to create the firmware update disc.

I hope you're clear with downloading the update from support page.

Once you download and save the file in the folder in the computer, you can double click the file to extract.

You will be prompted to save the UPDATE_BDPS300_VER0550.ISO file in a folder.

Most of the customers will be making mistake here after...

We need to use a burning software which is capable to burning discs from ISO images. ISO image is nothing but a RAW format of burned image.

I will give you the instructions to burn using Nero.. Steps will be almost same in all ISO capable software.

Open installed nero software from computer. You may locate it under Start Menu programs. Go to File Menu (Some times you will get a wizard where you can select the Image Burning option or burn ISO option)

Navigate the extracted .ISO file we saved in the computer.

follow the onscreen instructions.

Insert the disc when ever Nero asked to insert

Hope this helps. If you need any assistance. Please get back to me. I will be more than happy to assist you. Thanks for understanding.

im not sure if there are updates... because i dont think sony players have the ability to have internet connection...

but, i found myself in near enough the same problem...

i brought my panasonic Blu Ray player from the UK, (i live in the UK) (not knowing at the time what multi region was) and brought a few of my DVD's of ebay which were from canada and america...

so i did a search for any adaptable hardware i can plug into maybe a USB slot and i found a MULTI REGION REMOTE from ebay around

I would take the movie back. We have found DVDs which cause similar problems.

Try to update the firmware on the player by going to this website http://www.blu-ray.com/firmware/firmware.php?id=10 the newest version is 5.20 fixes alot of problems including playback issues with some BD movies and safe the file into a flash drive and plug it in on the back USB port, go to menu/firmware update run the update.