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You didn't say who the processor was. Many require a software program to interface with RPE that you need to install on new computer. Contact your processing company and they should point you in the right direction, if they want your business.
B Mattern [email protected]
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This is a thermal printer. There is no ink. It uses heat to burn print on the paper. As long as paper is loaded correctly and spitting out, there is nothing you can do except get it repaired. Make sure you are using thermal paper and not a standard roll.
if you're using PCC, you should try to process directly through the PCC program, if that works, most likely the only thing you have to do is go in to RPE, then setup screen and set the directory where PCC is (usually this is active charge directory for payment server, or pcw for pccharge pro, they both work but i believe its only OFFICIALLY supported with payment server)
No mag encoder means you're trying to send encoding data to the printer but the printer isn't configured with an encoder. A mag encoder writes data to the magnetic stripe you see on the back of some cards, like credit cards. Most likely, the printer doesn't have an encoder installed, but if it does, it may be turned off in the printer settings.
If you're sure that it does have an encoder, you can check/change the setting by going into the menu on the printer. Go to Menu -> Setup Printer -> Change Parameter -> Encoder Settings -> Mag. It will say none or installed. Note that this can be changed to one or the other whether or not the encoder is physically installed or not. This only turns it on if the encoder is there.
Hope this helps.
I am having the same exact problem with the Pro L. Did either one of you figure it out? I just spent $100 on the SmartGuard and now I cannot get it to work
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