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theresa cook Posted on Feb 17, 2014
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Server charged wrong card - Pc America Restaurant Pro Express

  • theresa cook
    theresa cook Feb 17, 2014

    Hi theresa cook, I want to help you with your problem, but I need more information from you. Can you please add details in the comment box I think I may have figured that one out already. I'll let you know

  • theresa cook
    theresa cook Feb 18, 2014

    once you charge a card it doesnt give you the option to do any kind iof void.

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1 Answer

Butch Mattern

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  • Pc America Expert 310 Answers
  • Posted on Feb 17, 2014
Butch Mattern
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Hi Theresa,
Just VOID the invoice. This will reverse the charges. Then create a new invoice for the sale.
[email protected]
Feel free to email me with more details if need be.

  • 1 more comment 
  • Butch Mattern Feb 18, 2014

    You should be able to recall invoice and then void it. But if you have run EOD, then you are out of luck.

  • Butch Mattern Feb 18, 2014

    So, create a new invoice with a non-inventory item and modify price to a negative amount to offset previous cc charge. Then run card manually if not available and it will issue a refund.

  • Butch Mattern Feb 18, 2014

    Caution: this is a dangerous practice that could be abused by employees. A limit should be setup in your setup configuration.

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