Hi Theresa,
Just VOID the invoice. This will reverse the charges. Then create a new invoice for the sale.
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Feel free to email me with more details if need be.
You should be able to recall invoice and then void it. But if you have run EOD, then you are out of luck.
So, create a new invoice with a non-inventory item and modify price to a negative amount to offset previous cc charge. Then run card manually if not available and it will issue a refund.
Caution: this is a dangerous practice that could be abused by employees. A limit should be setup in your setup configuration.
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Hi theresa cook, I want to help you with your problem, but I need more information from you. Can you please add details in the comment box I think I may have figured that one out already. I'll let you know
once you charge a card it doesnt give you the option to do any kind iof void.
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