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If you have a google account on the phone try going to www.google.com/android/devicemanager
into your Google account on the website and click lock
It should ask you to enter a new password
Fill it all out hit lock and try unlocking your phone with the new password.
Call your phone carrier let them know and let them know the problem ask them to help you reset it they can.i had to do the samething for my daughters phone about 6 houurs ago
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