No OS stated, ouch.
no matter, go to the makers website and get the driver.
w8 will find it automatically but I guess you dont have that.
w8 gets it via the internet and via MS methods.
if your OS cant find it, then only the maker of said item is the solution, this is true for all devices.
its called plug and pray.
known problem, that might be fixed by a cold start. switch off your PC or laptop completely. even pull the power lead from the wall, (in laptop remove power supply and battery once switched off) wait a few minutes and power up and start your machine.
I hope this was helpful
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