Question about Hoshizaki Commercial Freezer KM-500MAH

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Something wrong with Harvesting cycle, ICE will not come out, coils freeze up.

We purchased a brand new KML-250MAH put it in operation, everything works fine, except that the ice doesn't drop down. I think there is something wrong with the harvesting cycle, because when I open up the panel on the top to inspect the coils, all I see is a huge chunk of ice around it. Is there any way I can make the harvesting cycle longer? Can I manually make the harvesting cycle run so that the ice can drop down and defrost quickly? Any suggestions on what may be happening?

Posted by tiquillo on

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John Tripp

John Tripp

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If you need answers and have not recieved results I will try to help, I see no one responded to your request because the manual and diagnostics info seems to only be sent to people that sell and purchase the machine. If you need help and want answers  you can call me at 864-812-1887 or e-mail me at [email protected]  your description of the problems could be many different possibilities. I want to know and help also. Thanks John Tripp

Posted on Oct 24, 2007

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