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Question about Sony Cyber-shot DSC-T10 Digital Camera

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White screen when I turn the camera on

Hi, camera working fine this morning. Topped up the charge on the battery becuse I am taking it away this weekend and when I turned it on to check it the screen showed just plain white (not black with the normal 'cyber-shot' logo. there are sone small coloured lines at the bottom of the screen.....I am worried the screen is now broken. It continues to take pictures (I have checked this by taking some and uploaded them onto the computer) but I cannot view them through the viewer screen. Please advise next possible course of action. The camera was bought in the USA but was a gift and i live in the UK- does anyone know any sony service center phone numbers in the UK? Will my warranty cover me in the UK? Thank you very much for your help!

Posted by t_taylor40 on

  • 2 more comments 
  • Anonymous Dec 25, 2007

    reset the camera

  • a2c4e6g8 May 17, 2008

    have the same problem

  • Anonymous Aug 30, 2008

    hi, my 10 have same problem. just plain white screen without any display. STill working though when i checked thru a pc, the pics are there. What happens is I accidentally placed it on a wet table. probably the water gets thru the cable inlet.

  • Anonymous Oct 05, 2008

    My camera was fully charged and 2 days later when I went to use it the screen was white with small colored lines at the top of the screen. I cannot remember anything out of the ordinary happening to the camera. Help!



1 Answer


Try this

Posted on Oct 07, 2007


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Normally there are two reasons for the given problem.

1). Bad or defective CCD. and/or

2). shutter not working.

in the first case the only solution is the replacement of the CCD.
Please click HERE

And in the later case sticking of shutter blade, non functioning of shutter blade will cause the problem. This can be rectified by sending it to some repairer.

Click HERE for the manual.

Main support number: 800-755-3854

I hope you are satisfied with my solution..


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