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Best best is to send it back to the parts & service department, they will either repair it or replace it. It should have a lifetime warrantyif you are the original owne If not under warranty, I believe the charge is $35.00 for repair/replacement.But check with parts & service.
This may be something as simple as REVERSING the line wires or a bad tone pad. Some pre 1980's tone pads didn't have polarity guard (EPG) and that's what we used to restrict dialing on touch tone lines (poor man's dialing restriction).
You can open up the jack the phone plugs into and reverse the red and green wires, or open up the phone and do the same thing. If it were my choice, I'd reverse the jack. If that doesn't fix it, pry off the faceplate cover over the dial, read the part number on the right side of the tone pad and post back. I'm sure I have an equivalent in the warehouse (outside of my 2 TT Mickey's) that I can give you a price on.
yes it can be fixed with a reversing valve replacement or you can check if the solnoid on the reversing valve when in heat mode is energized if not then replace
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