If this is a sidekick 3, then you will need to change the screen.
It is easy to do and runs about 25 dollars.
Here is a guide for it
http://repairmysidekick.org/Remove-and-Replace-Sidekick-3-LCD-Flip-Screen
and here is a place to buy Sidekick 3 LCD Screens
http://www.fixmysidekick.com/shop/repair-replacement-parts-for-sidekick-3/buy-a-t-mobile-sidekick-3-lcd
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