Question about GE 25836 Cordless Phone

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Can't call long distance with new phone

I bought a new phone a couple of months ago and am unable to call any long distance numbers. Local calls are fine, toll-free calls are fine, but when I try to call long distance I get an error message telling me call somewhere. I called the number it's the GE place, but there is no real help there. It's all automated crap and there aren't any real people. HELP!

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Suggest you check with your phone company first. Many areas now require you to sign up for "long distant calling plan" before you can call "long distance".

Posted on Jul 16, 2007

  • Anonymous Jul 17, 2007

    I downloaded the manual for your phone. What exactly are you doing when you call long distance? Key stroke for key stoke would help.

    First, are you dialing a "1 (one)" before the Area Code? or trying to dial from the phones memory? Because the instructions only say to insert the Area Code.

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Posted on Jan 02, 2017

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1 Answer

Phone adds #1 to local calls in caller ID
talk with your service provider
if the number 1 is placed before a local number then logically when calling that number, the number would be recognized as a local number and be charged as such
Form what you say , if the number was from a caller in a different state and the number was prefixed by say 6 then the system would recognize that as a long distance call
again talk with your service provider and if accurate contact your state governor or senator and make an issue of the law requiring the prefix number on caller id

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that doesnt sound like a problem with the phone it seems like it is a problem with your provider give them a call they can sort it out good luck

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LAND LINE TELEPHONES: Can you not assign a long distance carrier?
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You have to speak with your service provider and tell them you no longer wish to be able to call long distance from your house phone. but still want local calls only.

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Is this a recording, or does the phone display this ?

If this is a recording, it is from the long distance provider. Did you change long distance companies lately?

Call your long distance company....this is their fault.

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So the number issue, the area code here on appleton Wisconsin is 920 but there are some cities that are still long distance in the 920 area code like Green Bay which is only 20 miles from here (GO PACKERS)

you probably got a number for a different city in the same area code, maybe they didnt have numbers for your city?

As for incoming calls, did you try resetting the phone? if so, call helio and tell them you want to reprogram the phone, they will send a programming code to the phone. Mine did this for 2 days when it was new, i called and they got it straight for me, if you still have the box, call the activations line and not customer service, you will get through faster.

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