I can dial local calls and receive local and long distance calls on my GE 27990GE3 but can not dial long distance. After dialing the long distance number I just get a dial tone.

Are you on a phone system? you may have to dial 9 to get local dial tone. If you are on a private line, do you hear tone as you are pushing the buttons as you dial? Or are you trying to call local or long distance?

The easiest way to experiment with this problem is to plug in a phone in place of the fax.Take the list of numbers and try dialing them with the phone.Many local carriers now require for you do dial a "1" before the exchange,even if you are in the same area code.(I live in the D.C. area,and we have to dial "1" first).I believe adding a 1 to your local fax numbers will correct this issue.If not,try dialing another number at your location.If you can call one of your other numbers OK,but cannot dial to a local number even when dialing 1-area code-exchange-last four digits,this may be an issue with your long distance carrier.(Anytime you dial one before the other ten digits,it goes through along distance carrier,even on local calls).

Hello, If you are in an office or corporate environment where the phone system is on a PBX you need to dial 9 usually to get outside the office. If you just have the unit setup at home or to an analog phone jack (not going thru a PBX) then just dial 1 + area code + number. If the number is local then don't use a 1, just the phone number and area code.
Chris

Best way to do that is to sit down with the manual and look at programs 400-408. At a minimum, if you restrict 1 and 0 in a table and assign it to your extensons in 405, those phones can't dial long distance. That's fairly worthless in today's calling climate when some carriers let you dial just 10 digits or you have to dial 1 for any local call outside your area code. 404 lets you build 8 tables of 10 number sequences each for restriction and 407 lets you build 8 tables of 10 number sequences for allow. For example You could put 1 HOLD HOLD HOLD (hold is the wildcard) in one table and entry of 404 with traditional dialing and that would restrict all 1+ long distance. Then, in 407 5 of your entries in one table would be 1800, 1888, 1877, 1866 and 1855 to allow toll free calling. These tables get assigned to extensions in programs 405 and 408. A simple restriction (ie local calls only, internal calls only) get assigned in 401. There are some other tricks and, above all, remember that you have to keep 911 availabe for access and allowing 0 is never a good idea because 0 alone will get the operator and that defeats the purpose of toll restriction.

Other tricks involve custom CLASS codes. You need to account for the clever worker who dial *67. That gives them second dial tone and they can dial the world. It would be easy if you could block first digit *, but you ought to allow *57 for nuisance call trace. If you have the above where long distance is dialed with only 10 digits, then you can always start with HOLD HOLD HOLD in a table and allow 911 and the local area code in an allow table. The table digits can be up to 12 so you may have to go to 6 digit screening in allow tables for local exchanges. In my area, we have 10 digit dialing and 419352 419353 419354 (among others) along with 567213 are local calls. If I were programming a customer 6 miles to the North, there would be extensive programming in both area codes.

Outside of that, it's just a function of analyzing your local calls, area codes, how a call is dialed, and building your tables. We do this with billing by the hour :-)

Carl

There is a setting in Phone Options, Smart Dialing, that is enabled by Default. It is Use "1" for National Dialing, and is in place to avoid you needing to dial 1 or edit your Contacts number, if ever you or them are outside of the local area for the number. Basically you do not need to add the 1 if the call is billed as Long Distance. If the contact you are calling is a local number, you will not be charged long distance if the "1" is entered before the number.

Hi ...

It might be possible that the line is loose or the long distance calling code is incorrect. Follow the below instructions which might resolve the problem.

Sending Using a Long Distance Calling Code The telephone company or PBX system may use long distance calling codes on a phone line as a means to manage long distance calls. This service may extend to a fax phone line and for local phone calls as well. To use a calling code for faxing, enter a pause (or pauses, as necessary) in the dialing sequence to allow time for the phone system to distinguish between the phone number and the calling code. For example, if the calling code has to be entered after the phone number, press <Redial/Pause> after the long distance number and then enter the calling code.
Here is an example of a couple of variations that may be used by the phone company / PBX system. (For details on time sequence between the long distance number and when you must enter the calling code, please contact your phone company or telecommunications specialist.)
Long distance number: 212.555.1212
Calling code: 123456
Scenario One: 12125551212p123456 Scenario Two: 123456p12125551212

Note: The above scenarios include a pause (p) in between the dialing sequence. This pause may be necessary to allow the phone system to detect each set of dialing sequences. The pause length can be adjusted from one to nine seconds, the default is two seconds.

Tips to help you send a fax using a calling code.

1. To send a fax using a calling code, it may be necessary to add a pause(s) before the next string of dialing digits. The above example shows how a calling code is used to dial a long distance fax number. To provide time before the calling code number is dialed and avoid misdialing, a pause should be added.
   
   Example: 12125551212p123456
   
   The number of pauses will depend on the phone / PBX system.
   
   It is suggested to confirm if the time before the next set of digits is dialed will always be constant. This way you can always use the same number of pauses for that dialing sequence. If needed, you can also change the pause [Pause time] length from its default 2 seconds.
   
   
2. Connect a telephone to the fax machine.
   
   1. Connect a line cord from the telephone wall jack to the [L] jack (or item <1>) on the fax machine.
      
      
      
   2. Connect a line cord from the extension telephone port on the fax machine (top jack (or item <2>)) to an external telephone.
      
      
      
      
3. To send a fax using a calling code, it is recommended to dial using the attached telephone.
   
   1. Press the <FAX> button on the operator panel.
      
   2. Insert the documents face-up on the ADF.
      
      
      
   3. Pick up the handset of the attached telephone and confirm you hear a dial tone.
      
   4. Dial the fax destination number on the attached telephone.
      
   5. When you are prompted to enter your calling code, dial it on the attached phone.
      
   6. When you hear the remote fax machine's high-pitched receive tones, press <Color> to send a color fax or <Black> to send a black and white fax. The audio signal heard from the handset will be cut off.
      
   7. Hang up the handset.
      
   8. When the transaction is complete, the fax machine will return to standby mode.

Don't forget to vote if this helps ... Cheers :)

i would first reset up the machine in send and receive mode, is there dial tone. let me know what happens

1) Plug a single line wired (not cordless) phone in to the exact same phone jack as the fax machine and dial one of the fax numbers you are trying to dial out to using the exact same digits. Does the call complete Y/N? do you hear a fax tone Y/N?
>>>>If either answer is "No" you have an invalid phone number. If both answers are "Yes" proceed to step 2.

2) When you off hook do you hear a "stutter" dial tone? Y/N?
>>>>>"Yes" This is your phone company telling you that you have unlistened voicemail messages in your mailbox. Dial in to your voice mail and clear your messages. "No" go to step 3.

3) 2 part question: Do you have call waiting and is your fax machine trying to disable call waiting when dialing out?
>>>>>In many areas *70 (star-seven-zero) will disable call waiting for a single phone call. If you try to disable call waiting when call waiting is not on the line, the call will not complete. This may come in to play in a speed dial situation.
+++Other things to consider+++
*Is outgoing long distance blocked on the line?
*Is outgoing regional intralata (same area code) long distance blocked?
*Is local calling blocked?
*Is a speed dial misprogrammed? Forgot to dial "1" Dialed "1" in error?
*Is there a wiring problem? >>>Try moving fax machine to a different phone jack.

There may be no magic answer for your problem, I hope one of these suggestions helps.

If your modem can fax a local number or dial-up an Internet Service Provider in your Local Area then your Internal Modem is just fine. Check if the configuration of your Modem to access outside long-distance number. Go to your Control Panel-Open Phone & Modem Options-Dialing Rules (Tab)- then click on EDIT Button. You can enter the number needed to have a long distance dialing. If you don't know the number needed for long-distance dialing then ask your Local Phone Service Provider.