Hello,
Sorry to hear about your trouble. I own all of the Total War series and they are very great games. I will try to get you up and running so you can enjoy that classic!
I have heard of this error coming up due to corrupt game files. Meaning, you play a campaign and after 50 turns a certain saved game will be corrupted. The solution is to delete the game file, which would cause you to lose that play time but it will fix the error.
If you have not even started playing, then most likely there was an error during installation of the game. Try uninstalling the game, reboot the computer then reinstall the game.
Another possible issue is that your machine does not meet the system requirements to play the game, thus causing it to crash. Check and make sure your system meets the minimum system requirements.
Also, make sure your computer has updated drivers for the graphics card.
Lastly, if none of the above helps you, I would recommend contacting the support team for the game.
Click here for Sega SupportRegards,
G33k
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