Heel and sole for repair for naturalista ankle boots

SOURCE: where can i buy the

hi
i think you can apporach the showroom which deals with hush puppies to get it or check out this site


http://www.zappos.com/hush-puppies-earl-black-suede

If you are satisfied with my answer please vote three thumbs up.Thank you

SOURCE: Is it possible to have

No but you can replace the soles with any sole you find at a Supermarket.

Testimonial: "Thanks for the suggestion. I will try."

SOURCE: I have a pair of

You can try a sole guard which goes right over the heal an can help from them crack any further. Click here for some examples or options. If that doesn't work then you can simply try going to a shoe repair store and ask them to replace the heal. If you do get new soles then to prevent cracking you can use waterproofer to shield the heels from water damage.If home repairs do not help, then you will have to take them to get professionally repaired or replaced.

SOURCE: I purchased a pair of

I have found that a simple phone call can do wonders! Companies such as Hush Puppies has built a reputation which I am sure they want to uphold, so customer service and satisfaction is important to them. Their phone number is 1-866-699-7365 (M-F, 9:00 - 7:00). Here is a link to their site as well:

http://www.hushpuppies.com/US/en-US/ContactUs/Form.mvc.aspx

I highly suggest a phone call rather than an email. Simply explain what happened (and it wouldn't hurt to say something like "I am a big fan of Hush Puppies and have never had this problem before.") and offer a solution (i.e., you will pay to ship the shoes back if they will send you a replacement pair or fix yours). Companies are more receptive if you already have a solution in mind rather than just calling to complain and vent. And no matter how rude the person on the other end of the phone is, maintain your composure and be abrupt but polite. If the person is not willing to help you (even if they say they are sorry but there is just nothing they can do), ask to speak to the manager/supervisor. ALWAYS get the name (first and last) of the person you are speaking with and make a note of it. If the manager/supervisor does not assist you to your satisfaction then keep moving up the chain.

If after all your efforts they still say "no," then repeat their names and let them know that you are going to report them to the Better Business Bureau (or whatever version you have in your country). Don't be surprised if they change their tune!

Good luck and "walk on!"

Happy shopping!

SOURCE: I have stripped the mountings inside the sole and

I have repaired several types of cycling shoes before. Unfortunately the repair parts are usually only available from the manufacturer.
BUT, have you tried returning them to the store? If that doesn't help, contact the manufacturer. They may send you another pair (happens frequently) or at least the repair parts to take to your local Shoe Repair shop.