How do I reset it to factory?

Click "Start" on your Windows desktop. Navigate through "All Programs" and "Gateway." Click on "Gateway Recovery Management."

Click "Restore" when the Gateway Recovery Management window pops up, which will take the system back to the default factory specifications.

A box will pop up asking for confirmation, click "Yes" and then "Start." You may have to enter a password as well, but only if your particular Gateway had a password set.

Wait for the computer to restart. A "Restore from factory default" box will appear, requiring you to click "Next" twice in a row. Click "OK" in the box that appears next, and wait for the hard drive partition to be created.

The factory default installation will then be moved over to the hard drive.

Click "OK" in the box that appears and wait for a second Gateway restart.

Several minutes will pass as Windows "starts for the first time."

When restarting finally finishes, a "Set Up Windows" dialog box will appear. Click "Next," followed by checking the license agreement box, and then "Next" again.

Enter a user name and picture, if desired, and a computer name. Also, customize the background wallpaper for your desktop, optionally. Click "Next."

Click "Use Recommended Settings" on the Protect Windows-based dialog box that pops up.

Set your correct date and time settings in the next box. Select your location in the following screen. Click "Next," followed by "Start" to finish.

Wait while Windows checks for your individual Gateway computer specifications and adjusts accordingly.

This will likely take several minutes, so leaving your computer for a short time is fine.

Windows will then prepare your hardware and finish your Gateway restoration process, including the installation of Gateway Recovery Management.

Once completed, your Gateway is good to go and ready at factory settings.

hope this helps