Intova ic12 green error message on viewfinder shutter not closing any help

Hello,
Please save any images to your desktop that you want to keep. Access format function in camera's setup menu and format both SD card and internal camera memory to clear all data. After formatting, perform a sys reset that is also found in the setup menu. If your camera still cannot save images to the SD card after performing format and sys reset, then the card reader/writer is probably broken. Please contact us directly at 808-837-0074 if you have a sales receipt showing date of purchase 1 year or less which would qualify for warranty exchange under our 1 year warranty coverage.
Thank you

Hello mayairwin,
If you didn't use the camera/charge the battery for a year, then the battery may be dead. Li-ion batteries cannot be left to fully discharge. They must always have a slight charge in order to be recharged. Please contact us at Intova for customer service by email, [email protected] or call us at 808-837-0074. Thanks

This will have to be taken in for service / repair.

Hello josh Rosefksy,
This sounds like your IC12 is defective. Please contact Intova via email, [email protected] or call us at 808-837-0074 for customer service. Thanks

Hi Paul,

Please contact Intova customer service and we can help with your IC12 camera problem. Our phone number is 877-837-0074 or please email [email protected].
Best Regards

Hi julie_wri636,

If possible, please return the EMTEC SD card and try a different brand. Not all brands of memory cards work with every electronic device. If you have further problems, please feel free to call us at Intova directly at +1 808 837-0074 or email [email protected] .

Thank you,
Intova

Hello oisincoughla,
Please be sure that the audio function in your IC12 is turned "ON". The audio function is found in the video menu. Thanks

Hi keith_carr877,

Please contact Intova directly for assistance @ (877) 837-0074 or (808) 837-0074 or e-mail [email protected]. We'll be more than happy to help you.

Thanks,
Intova

You probably just need to format the card in the camera to get it to work. This will erase the card so download any pics first using a card reader if necessary.

Hi Abir,
I had the same problem with my camera, the shutter was stuck halfway and wouldn't open or close after that and the controls were also frozen. Turns out that one of the small gears that moves the shutter and zoom was broken. Take the camera to any good digital camera repair shop and they can fix it. Costs about 20$ though. Hope this solves your problem.
Dr Partha