Re: I have an intova IC12 digital camera. It will snap a...
Please save any images to your desktop that you want to keep. Access format function in camera's setup menu and format both SD card and internal camera memory to clear all data. After formatting, perform a sys reset that is also found in the setup menu. If your camera still cannot save images to the SD card after performing format and sys reset, then the card reader/writer is probably broken. Please contact us directly at 808-837-0074 if you have a sales receipt showing date of purchase 1 year or less which would qualify for warranty exchange under our 1 year warranty coverage.
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Card error message could indicate brand or card type incompatibility. Please try a different brand card and if possible purchase a "name brand" card. Also, our Intova Sport HD II model can use a micro SD card up to 32GB maximum size and it must be either class 6 or 10 speed. These specifications are mentioned in our user manual. If you are still having the card error issue after trying the above, please contact Intova directly by phone at (808) 837-0074 or email [email protected] and we will help.
In order to use our Intova Sport HD cameras, you must have a properly installed micro SD card up to 32GB maximum size and class 6 or 10 speed required. Please purchase a "name brand" card as sometimes off brand cards can be incompatible with the camera. If you need further assistance, please call Intova at (808) 837-0074 or email [email protected] .
If your SP1 camera cannot recognize the micro SD card, please be sure you are using a card between 4GB to 32GB, class 10 speed. If possible, please try another micro SD card to be sure that the card that is not recognized is not defective. If you are using a card with correct specifications and it is not recognized, then the micro SD card port on your camera may be defective. Please contact Intova directly via email: [email protected] or call us at 808-837-0074 for customer service/warranty coverage. Thanks.
If you didn't use the camera/charge the battery for a year, then the battery may be dead. Li-ion batteries cannot be left to fully discharge. They must always have a slight charge in order to be recharged. Please contact us at Intova for customer service by email, [email protected] or call us at 808-837-0074. Thanks
If possible, please return the EMTEC SD card and try a different brand. Not all brands of memory cards work with every electronic device. If you have further problems, please feel free to call us at Intova directly at +1 808 837-0074 or email [email protected] .