Canon ZR85 Mini DV Digital Camcorder Logo

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Anonymous Posted on Jul 28, 2017

CCD Image Sensor needs repair. Called Canon and was told that the product is no longer being serviced by Canon. I was directed to their Canon Loyalty Program where they will sell me another camera and

Spoke with Zach at the Canon Loyalty Program and he offered me another camera. Problem is that I like the ZR85. Now I'm being offered 15% discount if I purchase another canon camcorder. To me this is not good product support. Especially when Canon's service advisory states that they will repair the CCD Image Sensor at no cost to the customer regardless of the warrenty status of the product.

1 Answer

Lawrence Oravetz

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  • Canon Master 10,558 Answers
  • Posted on Jul 29, 2017
Lawrence Oravetz
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When the product is too old and there are no repair parts sitting in a warehouse somewhere.....it isn't going to get repaired.

5 Related Answers

sonysonyman

Mohamad Abdan

  • 71 Answers
  • Posted on May 08, 2007

SOURCE: Canon ZR300 record button no longer works

hi sir just two things to do first 1- restore to factory setings from the menu and check if it is solved 2- if not just try to see does the knub is in its reguler state if yes so you need to replace it

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Anonymous

  • 73 Answers
  • Posted on Sep 05, 2007

SOURCE: camcorder recording problem

if 600 sgd is labor only - around 400 usd - you might consider cost of trading up to a newer model ( check ebay for second camera , while you wait for . . . warranty repairs ) ;

Anonymous

  • 4889 Answers
  • Posted on Jan 12, 2009

SOURCE: No image when recording

What you probably have is some kind of condensation issue. This usually happens when the camera is used in places where there's high humidity, low temperature etc., Since you are able to view the pictures that are already taken, I would assume that this is just some kind of sensor issue. Most of the times this can be fixed by leaving the camera ON for about 1hr. This will get the condensation senor to sense everything is back to normal and will power up the viewfinder again.Let me know if it worked so that we can look at other possibilities.

Thanks,
Sai.

tscmusa

Mitch Davis

  • 95 Answers
  • Posted on Mar 26, 2010

SOURCE: Computer reconized canon zr85, but not the zr800

load or reload the drivers for the zr 800,you should be able to get the drivers off of canons website

tbreeze47

Tom Carson

  • 3083 Answers
  • Posted on Apr 24, 2010

SOURCE: zr85 camcorder will not turn no lights no power

Ok, let's try the "easy fixes" first. When this problem happens, it can be a oxidized power switch contact, or oxidized battery contacts on the camera. Clean the battery contacts and the contacts on the camcorder with an eraser gently (they are gold plated). See if the camcorder works now. The next step is only if you're not planning on taking the camcorder apart. There are times when you can give the camcorder a slightly hard "whack" with the palm of your hand, somewhere near the power switch, while the power switch is on, and if the camera works, then you know it's most likely a dirty or oxidized contact inside. See if you can get it working with these methods. If you can't, you will have to disassemble the camcorder or have it serviced. Get an estimate if you get it serviced, since it can be expensive, and you might just opt for a replacement.

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Related Questions:

1helpful
1answer

My Canon Powershot no longer displays the screen in picture-taking mode -- the pictures come out alright when focused through the lens but the screen remains blank. How can I fix this?

there is a service advisory for this particular problem from canon....

Service Notice: CCD Image Sensor Advisory (Updated Oct.31, 2006)

It has come to our attention that the vendor-supplied CCD image sensor used in certain Canon digital cameras and digital video camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.

Affected products:
- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)
*Models added as of Oct.31, 2006

Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor.


We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.


So please go to your country's canon website and get the contact details, give them a call and have it repaired free of cost.


Regards
Iversh
4helpful
2answers

My Canon PowerShot A85 no longer shows scene on the LCD screen before shoot nor immediately afterward and records a blank on the memory card. Photos taken before this problem started can be viewed on the...

I called Canon customer service. Problem is likely due to a defective CCD image sensor. The camera is well beyond warantee, but they will fix it free including shipping both ways. No proof of purchase needed.
I can't get the web site pasted in here, but here is a quote of how to contact Canon about this problem.

Canon already had much of my brand loyalty and this promise of a fix just doubled it!

"U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to [email protected]"

Canon already had much of my brand loyalty and this promise of a fix just doubled it!

5helpful
2answers

My Canon ZR45 has no picture on the lcd display

You have a case of CCD chip gone bad. It goes bad without notice and it happens to few ZR model camcorders. Unfortunately, ZR45 does not have CCD advisory with free repair from Canon. So the cost of repair may exceed the value of present value. For information, these models have free repair with CCD problem, ZR60,65,70,80,85 and ZR90. -James
6helpful
3answers

Hi my canon A70 will not let me view my subject -- instead, I get a striated screen of purple and black that I can't change. What's up?

I had the same problem and found that on the Canon website there was a CCD Image Sensor Advisory for this product. When I called the service number (1-800-828-4040) they were very helpful. Canon will pay shipping for your camera and repair the CCD Image Sensor free. Good luck!
2helpful
1answer

Canon ZR80 will not record

Service Notice: CCD Image Sensor Advisory (Updated 10/31/2006)
spacer.gif camera_red_hline.gif
This Service Notice will update Canon U.S.A., Inc.'s previous CCD Image Sensor Advisory, dated October 6, 2005.
It has come to our attention that the vendor-supplied CCD image sensor used in certain Canon digital cameras and digital video camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.
Notice of Additional Affected Products:
As a result of our continuing investigation of this malfunction, we have determined that the 11 models listed below, in addition to the 16 models listed in our Service Notice concerning this malfunction, dated October 6, 2005, may be affected.
Affected products:
- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)
*Models added as of Oct.31, 2006
Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.
Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.
U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to [email protected]
This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.
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0helpful
1answer

No picture

Your problem is undoubtedly the CCD image sensor. Under normal circumstances it would be cheaper to throw away the camera & buy a new one, but...

As of Oct. 6, 2005, Canon issued a Service Notice pertaining to several different models, including the S1 IS. Here is an excerpt:
" It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image."
"Canon's Response: Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair."

Follow this link to the Canon website with all the info you need to send it back for free:
Service Notice: CCD Image Sensor Advisory

You should get the camera back within 10 days. Mine only took 6 days! Good Luck!
3helpful
1answer

I have cannon power shot a95 camera. when I turned on today the lcd screen was blank and it takes black photoes. Working though as you can review past pictures. Changed the bateries and memory card....

Call support 1-800-828-4040 and describe your problem to them.
They are going to send me a shipping tag for free shipping and will repair the camera for free if the problem is the CCD Image Sensor.



Consumer Products Home :: Support :: Service Notices

Service Notice: CCD Image Sensor Advisory (Updated 10/31/2006)



This Service Notice will update Canon U.S.A., Inc.'s previous CCD Image Sensor Advisory, dated October 6, 2005.

It has come to our attention that the vendor-supplied CCD image sensor used in certain Canon digital cameras and digital video camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.

Notice of Additional Affected Products:
As a result of our continuing investigation of this malfunction, we have determined that the 11 models listed below, in addition to the 16 models listed in our Service Notice concerning this malfunction, dated October 6, 2005, may be affected.

Affected products:

- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)

*Models added as of Oct.31, 2006

Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to [email protected]

This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.


Corporate Gifts Educational Sales Promotions Learning Station Product Info Create with Canon Resource Library Explore Canon Advantage Latest News Awards
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5helpful
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No image through lens

Normal 0 MicrosoftInternetExplorer4 st1:*{behavior:url(#ieooui) } /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman";}Service Notice: CCD Image Sensor Advisory (Updated 10/31/2006)
This Service Notice will update Canon U.S.A.,Inc.'s previous CCD Image Sensor Advisory, dated October 6, 2005.
It has come to our attention that the vendor-supplied CCD image sensor usedin certain Canon digital cameras and digital video camcorders may cause thefollowing malfunction: When the product is used in recording or playback mode,the LCD screen and/or electronic viewfinder may exhibit either a distortedimage or no image at all. While reports of this malfunction have been rare inthe United States,we have determined that it may occur if the product is exposed to hot and humidenvironments.
Notice of Additional Affected Products:
As a result of our continuing investigation of this malfunction, we havedetermined that the 11 models listed below, in addition to the 16 models listedin our Service Notice concerning this malfunction, dated October 6, 2005, may be affected.
Affected products:
- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*),A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*),S500(*)
*Models added as of Oct.31, 2006
Malfunction:
It has been confirmed that the connecting parts of the internal wiring of theCCD used in affected products may become disconnected, especially if theaffected products are stored or used in high-temperature and high-humidityenvironments. If this occurs, the signal is not output from the CCD normally inShooting Mode, which may cause a distorted image or the absence of an image.This malfunction can be confirmed on the LCD monitor screen during shooting.The same malfunction also appears on the recorded image.
Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair,free of charge, the products listed above exhibiting the above-mentionedmalfunction if Canon determines that the malfunction is caused by the CCD imagesensor. Canon will also cover the cost of shipping and handling in connectionwith this repair.
U.S. residents are kindly directed to contact the Canon Customer Support Center for furtherassistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM
5helpful
4answers

No picture

Connon will fix it for free!

Visit Cannons web page
Service Notice: CCD Image Sensor Advisory (Updated 10/31/2006)

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to [email protected]

http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&fcategoryid=225&modelid=13390&keycode=2112&id=29819
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