An external storage-device has four major components:
* the USB cable
* the power-adapter
* the disk-drive inside the enclosure
* the USB-to-disk-drive adapter inside the enclosure.
One of these components has failed.
Try a different USB cable.
Try connecting to a different USB port on your computer.
Try connecting to a USB port on a different computer.
Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.
Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.
Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.
Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.
Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.
There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see:
https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge guarantee".
Yes the computers are running XP PRO SP3 and Vista Business.
I have been clicking the 'safe to remove hardware' link each time I have removed the key drives anyway.
I have reformatted the key drives, tried them just with a couple of text files, and they worked ok, no data loss, but after I had put more data on (about 1 GB) (1 drive is a 4GB the other is a 8GB) they started playing up again.
mcderd
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