Hello,
On the top left corner of the fresh food (ref) section is damper door that opens and closes to let cold air into the the fresh food compartment when it needs cold air. That damper is stuck open letting in air all the time,that damper needs to be replaced. This is the part number for it 12571701 it could be purchased from your local appliance parts store or online at;
apdepot.com
searspartsdirect.com
assuredparts.com
appliancepartspros.com
repairclinic.com
I hope this helps you to keep your produce from freezing,
Gene
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