Down. It can take up to 24 hours for the first ice to be made on a new installation. Longer if there is a large in line water filter and it was not purged during installation. Additionally... if there is an automatic defrosting problem with the unit it may not make ice at all. The freezer has to be less than 16 deg F to make ice. If you need more assistance just respond to this post and I will gladly help you. If you need unit specific data PLEASE include your model number in any reponse.
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