20 Most Recent True TBB-2G Commercial Refrigerator Questions & Answers

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I have a True tbb-2g that recently froze some beer in bottles and also a lot of moisture on bottles still in cooler that I have not enjoyed yet ! it is no froze up and compressor was replaced 3 years

Is the condenser clean and clear? Is the fan running? Sometimes when the fan fails the compressor runs and runs and runs. First thing you need to do is go to the supermarket and pick up a red stick thermometer and find out what kind of temperature you have. Try setting the temperature warmer. Is the coil iced up at one end? If it is there is a good chance the system has a leak and needs a look at from a tech with some tools. Hope this helps good luck.
10/23/2014 5:55:42 AM • True TBB-2G... • Answered on Oct 23, 2014
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TRUE TBB-2G Cooler is leaking water from the fan

I would guess the water is dripping from an ice ball or buildup in the coil either from an inlet side of the coil blocked by an accumulation of dirt and dust or paper or such. Second, if you leave the door open for lengths of time ice will build up, also an over heated over loaded condenser will cause ice buildup. In any case if you shut it down, let the ice melt, clean the coil, keep the door closed as much as possible and if its hot where its sitting let it have some air it should improve. Last thought, if there is a refrigerant leak in the system ice will accumulate at the end of the coil, the compressor will stay on longer than normal and this water drip is letting you know a service call is coming soon. Hope this helps and good luck.
10/18/2014 2:02:10 AM • True TBB-2G... • Answered on Oct 18, 2014
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How to connect the compressor

Step 1:

Hi chuck305,Have the compressor out of the box, with all cables and parts next to it.

Step 2:

Attach the Intake Air Filter to the top side of the air compressor.Attach the Moisture tap to the belly of the air tank if not already attached.

Step 3:

Take the air hose and attach it to the output connector at the front of the Compressor.Take the Air Gun/Attachment and plug it into the end of the air hose, making sure it locks securely.Take the Power Cable and Plug it into the nearest safe wall socket, turn on the wall socket.

Step 4:

To start up the air compressor, toggle the On/Off Switch on the front of the Compressor, this might be in the form of a Red Push/Pull Button.

Step 5:

Best of luck setting up your Air Compressor,Jacob Murphy
12/24/2012 4:50:03 AM • True TBB-2G... • Answered on Dec 24, 2012
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Can i replace the glass doors on my cooler to the solid doors?

If they are swinging doors yes but if they are sliding doors probubally not, but you could get doors and brackets made up if you really wanted to I wouldn't recommend it
9/6/2012 7:24:08 PM • True TBB-2G... • Answered on Sep 06, 2012
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Can I get a wiring

If it's not posted on the machine then go to True's website.
2/23/2011 2:17:13 PM • True TBB-2G... • Answered on Feb 23, 2011
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True GDM-35EM - 39.5" Glass Door Reach In Refrigerator. I need copy of wiring diagram for a True GDM-35EM please.

Question edited for clarity. The Service Manual says that the wiring diagram is hidden in various parts of the unit. https://www.manualslib.com/manual/1177583/True-Gdm-Series.html?page=43&term=wiring+diagram&selected=1#manual It doesn't appear to be all in one place, but you could contact their Customer Service, or Technical Service Department? https://www.google.com/search?q=true+gdm-35em+wiring+diagram ..
3/1/2023 8:17:39 PM • True... • Answered on Mar 01, 2023
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True tbb-3g fridge, left hand door sags, creates an air gap at the bottom of the frame where it meets the cooler, door lifts about 1/4 of an inch on the post

If the left-hand door of your True TBB-3G fridge is sagging and creating an air gap at the bottom of the frame where it meets the cooler, here are some steps you can take to fix the issue:
  1. Check the door hinges: Inspect the hinges on the door and the frame of the fridge. Look for any damage or wear that may be causing the door to sag. If the hinges are damaged, they may need to be replaced.
  2. Adjust the door hinges: If the hinges are in good condition, try adjusting them to see if this resolves the issue. Use a wrench to loosen the screws that hold the hinges in place, and then adjust the hinges up or down as needed to align the door with the frame. Tighten the screws back in place when you are finished.
  3. Check the door gasket: If the door gasket is worn or damaged, it may not be sealing properly and causing air gaps. Check the gasket for any damage or signs of wear, and replace it if necessary.
  4. Check the door closer: The door closer on the left-hand side may be damaged or worn, causing the door to sag. Inspect the closer and look for any signs of damage. If it is damaged, it may need to be replaced.
If none of these steps resolves the issue, you may need to contact a professional repair service to help diagnose and fix the problem.
2/28/2023 5:20:05 AM • True... • Answered on Feb 28, 2023
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P1 error code True T-49 refrigerator

2/1/2023 6:28:13 PM • True... • Answered on Feb 01, 2023
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One month old True T-23 not cooling to set temperature. Display is unlocked and set temp is 36 degrees but fridge is continually at 57 degrees

It's possible that the issue may be with the thermostat or the compressor. If the thermostat is not working properly, it may not be regulating the temperature correctly. Similarly, if the compressor is not working properly, it may not be able to cool the fridge down to the desired temperature. It's best to have a professional take a look and diagnose the issue. Another possible cause is the refrigerant levels, if the refrigerant is low this can cause the compressor not being able to cool the fridge properly and will need to be refilled by a professional.
1/29/2023 11:03:02 AM • True... • Answered on Jan 29, 2023
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True refrigerator tuc-24g-hc-fgd01 Error 13

This is a $3,600 commercial undercounter fridge. Great make and I have used many of them in my 50 year catering career. There is nothing on fixing Error 13. Pages 76 and 79 state 'Communication Error'.

TEMPERATURE CONTROL ADJUSTMENTS - NET

https://dc2kentprodcontent.blob.core.windows.net > ... PDF TDM (True Display Merchandiser) Refrigerator. Holds 33?F to 41?F (0.5?C to 5?C), ... Temperature. Communication error. E13. -. CURRENT CONTROL DISPLAY.
Contact Technical Support direct for how to fix. https://www.truemfg.com/NA/Products/Bajo-Mostrador/TUC-24G-HC~FGD01 ..
11/22/2022 5:49:04 PM • True... • Answered on Nov 22, 2022
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Why does our Commercial True 3 door Freezer keeps tripping breaker?

The freezer door being open all night cause the compressor to run all night continuously trying to cool the unit down. This caused an increase in resistance and tripped the breaker. It may stabilise, but it may need a service call to fix the issue. It may also be a lazy breaker and it is the breaker that needs swapping out. you can normally compare them against adjacent breaker, a lazy one feels soft and doesn't snap of Off when you move is slowly to the Off position. They also feel different when switching to On. I have spent a 50 year career in catering and hospitality fighting fridges and freezers, electrics and plumbing. Now retired :>) Get this fixed by Easter because in my experience, it will break down on Saturday at 8:00pm!
4/7/2022 11:28:31 PM • True... • Answered on Apr 07, 2022
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True GDM-49 The unit even with the thermostat set as high as it will go will only cool to about 60 degrees.

You mean 'low as it can go', talking temperature not numbers. The temperature is too high. You need a refrigeration engineer. You either need a top up of gas or the thermostat has failed. They are great fridges, I have had lots of them in my career.

GDM-49-HC~TSL01 - Glass Door Merchandiser - North ...

https://www.truemfg.com > Products > GDM-49-HC~T... ... please change your settings to allow JavaScript. True Foodservice Icon blue with utensils ... GDM-49-HC~TSL01. Glass Door Merchandiser. Compare.
3/5/2022 4:15:13 PM • True... • Answered on Mar 05, 2022
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My True TD 50 18 beer cooler does not cool beers

If you hear a clicking noise coming from the compressor there is about a 80% chance that the compressor is dead. But you'll have to call someone out to be sure. If the fan motor behind the grill is running (condenser fan) then the compressor should be running and vice versa. If the compressor is hot as a pistol and clicking and the fan motor is not working then it may cool down if you shut it off and you might just have a bad fan motor. With power turned off the condenser fan motor should freely spin. Compressor have a 5 year warranty from the manufacture not including labor and additional materials. Hope this helps.
1/11/2021 8:04:55 PM • True... • Answered on Jan 11, 2021
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True GDM-10 started making loud noise AFTER door was slammed after getting something inside; checked inside fan was running slow. Noise sound like something stuck in motor.

without knowing age of unit, I suggest replacing the motor. Sounds like the armature is worn the bearings and is moving inside the windings of the motor. I would do that first before moving forward with any other repairs.
11/5/2020 2:08:26 AM • True... • Answered on Nov 05, 2020
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How do you replace theRocker switch on a true prep frig I have a true prep. frig at work it a one door small prep frig but while cleaning it the rocker switch fell off how do I replace it

Please forward model and serial so I can be sure I am addressing the correct unit. Thanks.
5/22/2020 10:10:11 PM • True... • Answered on May 22, 2020
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