MGI Software Computers & Internet - Recent Questions, Troubleshooting & Support

You need to stop using Vista as Microsoft has not supported it since 2014. OK to use Vista for a while after 2014 because Windows Update still gave security updates for other Windows products (Word, Works, etc.). But now, Windows Update for Vista will not work anymore for anything. At least switch to Windows 7 as Microsoft will probably support it until 2020.

Try cleaning the contacts where the cartridge sits, a cotton bud or some lint free cloth with denatured alcohol or methylated spirit can clean a dirty contact.

Not all programs that worked in Windows XP will run in Windows Vista or Windows 7.
I suggest you try compatibility mode to see if it helps.

If the program is not compatible, then you may try to install and run the program in compatibility mode.

Use the following steps:

1) Right click on the Program

2) Click on Properties

3) Click on Compatibility tab

4) Select Run this program in compatibility mode and select Windows Vista or whatever operating system the program was running successfully.

Refer to the link here: Make older programs run in this version of Windows

http://windows.microsoft.com/en-us/windows7/Make-older-programs-run-in-this-version-of-Windows

If the compatibility is not successful, then try and runthe Program Compatibility troubleshooter:

1. Open the Program Compatibility troubleshooter by clicking theStart button.

Then click Control Panel. In the search box, type troubleshooter, and then clickTroubleshooting. Under Programs, clickRun programs made for previous versions of Windows.

2. Follow the instructions in the troubleshooter.

If you cannot install a program, insert the installation disc for the program and, using the troubleshooter, browse to the program's setup file, usually called Setup.exe, Install.exe, or something similar. The troubleshooter is not designed to work on programs that have an .msi file name extension.

If you run Windows 7 Professional or Ultimate version, install Windows Virtual PC and Windows XP mode (http://www.microsoft.com/windows/virtual-pc/default.aspx) and execute your software in Windows XP.

If you run Windows 7 Home Premium, try VirtualBox (www.virtualbox.org) or VMware Player (www.vmware.com) and install a separate copy of Windows XP (either Home Edition or Professional) for that purpose.You can find virtualization software free of charge that will run on Windows 7 Home Premium.
Hope this helps.

Get the respective drivers from the website Canon.com, if they're not available, ask for their support.

Contact the software manufacturer or vendor customer support. The serial number is normally provided with the software or with the paperwork at the time of purchase.

This problem is all about Internet Explorer 10. W7 has a simple solution. Just go to 'Installed updates' and remove IE10. Voila! MGI 4 works just fine.W8 is another whole ball of wax. It comes with IE10, so until someone gives us a registry edit to fix this problem then W8 users are SOL.

Windows 7 and 8 much the same (32 and 64 bit) you may missing files for Internet Explorer.Just today I was able to get PhotoSuite 4 to work in Windows 8. PhotoSuite 4 (P.S. 4) is dependent upon Internet Explorer 5 (I.E. 5) browser for its content/software to work. The original P.S. 4 CD hasI.E. 5 installer, I tried to install and the install quit with a check box to force install of all components. Internet Explorer 10 for Windows 8 was not affected in any way, that's how I got back here anyway. I have read ton's of suggestions and one mentioned I.E. Browser dependency and walla it was the answer that took me ten minutes to get it up and running. Good luck!

If you have the original CD's then follow next: Just today I was able to get PhotoSuite 4 to work in Windows 8. PhotoSuite 4 (P.S. 4) is dependent upon Internet Explorer 5 (I.E. 5) browser for its content/software to work. The original P.S. 4 CD hasI.E. 5 installer, I tried to install and the install quit with a check box to force install of all components. Internet Explorer 10 for Windows 8 was not affected in any way, that's how I got back here anyway. I have read ton's of suggestions and one mentioned I.E. Browser dependency and walla it was the answer that took me ten minutes to get it up and running. P.S. 4 worked in windows 7 (update), not full install for me so I assume original I.E 5 files were replaced full install windows 8. Good luck!

Just today I was able to get PhotoSuite 4 to work in Windows 8. PhotoSuite 4 (P.S. 4) is dependent upon Internet Explorer 5 (I.E. 5) browser for its content/software to work. The original P.S. 4 CD hasI.E. 5 installer, I tried to install and the install quit with a check box to force install of all components. Internet Explorer 10 for Windows 8 was not affected in any way, that's how I got back here anyway. I have read ton's of suggestions and one mentioned I.E. Browser dependency and walla it was the answer that took me ten minutes to get it up and running. Good luck!

Just today I was able to get PhotoSuite 4 to work in Windows 8 (64 BIT). PhotoSuite 4 (P.S. 4) is dependent upon Internet Explorer 5 (I.E. 5) browser for its content/software to work. The original P.S. 4 CD hasI.E. 5 installer, I tried to install and the install quit with a check box to force install of all components. Internet Explorer 10 for Windows 8 was not affected in any way, that's how I got back here anyway. I have read ton's of suggestions and one mentioned I.E. Browser dependency and walla it was the answer that took me ten minutes to get it up and running. Good luck!

The PhotoSuite 4 program is very old and won't work under Windows 7. http://sonic.net/mnitepub/pccafe/reviews/photosuite4/photosuite4.html says that the version 4 Platinum edition ran under Win95-Win2000 versions of the Windows OS. Thus even the compatibility mode probably won't help under Windows 7 32-bit. You can try it though by right clicking on the installer and then selecting Properties. In the Compatibility Mode tab, select Always Run this program in the compatibility mode and an older version of Windows. Then right click again and choose Run as Administrator. (You may have to do this again on the program itself.) Since Win7 64-bit requires signed drivers or programs, it is not as likely to work. (Check your version of Windows 7 by clicking Start > Control Panel > System and Security > System. If the title of your OS ends with x64, you have the 64-bit OS. Otherwise, you have the 32-bit OS.)If you have Windows 7 Pro or Ultimate (or upgrade to one of those versions), you can run a virtual version of XP for free. Download and install Microsoft's Virtual PC and then XP mode (in order). This works best if your CPU supports virtualization and you enable the feature in your computer's BIOS. (There are work-arounds for computers without virtualization. See the MS support pages.) Install your PhotoSuite inside the virtual XP program in that case.This old software may run in that case. (However, I've had some Win2K software that ran under XP with the compatibility mode but didn't run under the virtual XP. Note: virtual computers do have some additional limitations. They do not talk to the host hard drive and other hardware directly. (You can install a printer on the host machine or the virtual machine but not both.) You'll need to save files on external media (flash drive, optical disc or other hard drive) to transfer them between the machines).Another option is to run an older version of Windows on another computer, as a dual boot computer or with Virtual PC (or another virtual computer package - VMWare or Parallels). In that case, you need a licensed version of the older Windows OS. Again install the program while running the older OS.The final option is to upgrade to a Windows 7 compatible Photo editor and organizer. (Even the Microsoft Windows Live Photo Gallery has some of the features of Photosuite SE.)I hope this helps. Cindy Wells

Hello,I am really sorry to hear about your problem. I will try my best to provide you the best solution. Probably the MGI Videowave 4 is not compatible with your computer. You should get it checked out with a local computer technician and maybe you can return the MGI 4 and get a compatible one.Thank YouHope this helps!