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Posted on Sep 02, 2008
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Sending fax The provider recently changed from SBC Global to AT&T and now my fax doesn't work

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  • Expert 234 Answers
  • Posted on Sep 03, 2008
Anonymous
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See also:

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0helpful
1answer

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0helpful
1answer

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0helpful
1answer

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0helpful
1answer

Sending fax displays comm.error

There are many things that can interfere with proper sending of faxes. Has anything changed in your office recently? Phones changed? Did you recently get DSL service from your phone provider? If so, you probably need a DSL filter on the line going to your fax machine. Try faxing to different faxes to make sure that it is not the person you are sending to that has the problem. If you are using Voice Over IP or VOIP phone, good luck, as older fax modems do not always play nice and you will likley need to speak with your VOIP provider to ensure they have their lines configured. If nothing has changed in your office then perhaps your modem has just failed, it does happen. A new cord between the jack and the machine is a a cheap test as well. If you have a telephone, unplug the fax and plug in the phone and see if you can make a call.
0helpful
1answer

How can I fix my error 530 problem in outlook?

Your Outlook settings work fine at home, sending/receiving mail. You're on the road now, and you can no longer send, but only receive mails. You're getting an Error 530 or Outlook error 0x800CCC78.

The problem is the on-the-road ISP may be blocking port 25, and/or your ISP might not accept mail being relayed from other network domains. SBC Yahoo allows you to change your SMTP port from 25 to 587. Most ISPs let port 587 flow through. Internet access works, receiving email works, you just can no longer send.

Solution:

  • Go to Outlook, Tools, Accounts, Server, Advanced, and change the SMTP port from 25 to 587. Hit Apply, OK, then exit/restart Outlook.
  • Start Outlook, create a test email and send it. Should work fine.
  • The solution might vary with other ISPs. Your home ISP must support an alternate port for SMTP TCP traffic, and the current ISP providing you access must not block that alternative port.
  • Recognize this is all the fault of spammers and the ISPs trying to slow them down. This is why they block port 25 for non-customers.

If this doesn't work, just change the port back to port 25.
Alternatively, as with SBC Yahoo mail, you can always use the Webmail interface. This, like all other web pages, uses port 80, which ISPs do not block.
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