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Customer installed a kohler tub/shower faucet and it leaks out of the head. We've changed the cartridge but the results were the samr.a
Any recommrndations?
Re: Customer installed a kohler tub/shower faucet and it...
If it leaks out of the shower head and not the faucet tap, then I would look into the scald guard setting or the selector lever or even for a small scratch around the cartridge.
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did your old diverter have a shut off knob on it? if so you may have not noticed it leaking, -what causes that is the existing shower faucet may have been mounted to high from the spout below -or the pipe going down from existing fixture to the tub faucet spout pipe may not be at least 3/4", -if its 1/2" it will always do that
You probably have a water flow reducer in the shower head. It is a rubber disk with a few holes in it. Just remove it and put the shower head back on. They are installed at the factory to save our environment. (Mine are all removed)
You could have a restriction in the tub spout or just too much pressure. Diverter only restricts flow to tub spout so any restrictions to the tub spout will cause water to go up to shower head.
if you have a closet behind the shower or a wall you may be able to get to the diverter without damage to the tile ,are you sure you can't just change the cartridge? most times this is all that is needed to fix a problem like yours.
If it is dripping from the connection where it goes to the water spout you can unscrew the connection and wrap teflon tape or Pipe Joint Compound on the Threads. Now you can Thread the Shower Head Back on, with No Leak. IF..... It is leaking from the Shower Head Itself There May Be a Problem with the diverter handle/lever. If it has a Pull Type Lever, sometimes you can screw the Lever up or down for the proper water restriction to the Shower Head. However if the Hot and Cold Handle/Lever is OFF, There should not be any Water coming out from anywhere! If water is coming out off the Tub Spout, with the Shower Off, then you will have to replace some washers or Cartridges in the faucet(s) to stop the dripping. You can do this easily....Just Ask) Remember though, that some shower Heads may Drip for a Few Minutes After they are Turned off. There is still water in the Supply neck and needs to escape, either though the tub Spout or Shower Head.......Hope this Solution Helps you with your Drips.....Joe
take out the cartridge from the fixture and make sure it has all of the "O" rings and stoppers.
look at the instruction again, make sue you are installing it the right side up. if all that, the shower still leak, then you need to talk to the place you brought the fixture, it may have a defective cartridge.
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