The most common problem is that the humidity extraction level is set to high. Set it to it's lowest setting. If you have an LED screen on your unit, the lowest setting will probably be 35%. Or in the case of no LED screen, Minimal will be the setting you want to use.
Since you're using a drain hose, I assume the unit is in the basement. If that's the case, the ambient air temperature at floor level, may be to cold for the unit to operate properly. Most dehumidifiers struggle at air temperatures between 40 and 60 degrees F. Try placing the unit up off the floor on something sturdy that can handle the weight (including a full tank of water) and the vibration during operation.
Hope this helped you trouble shoot and solve the problem.Please let me know. Thanks.
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