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If you are still seeking assistance with your Officejet J4680 printer rosemarie gogarty I would be happy to help. Have you tried a hard reset? To do so, leave the printer on and unplug the power cable for 1 minute. While it is unplugged, hold down the power button on the printer for 10-15 seconds to release any built up power, then after the minute has passed, plug the printer back in.
If the issue persists, let me know, I will happily do all I can to help,
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