Question about Logitech Quickcam Chat Webcam

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Video Off and on...mostly off

Bought a new Logitech QuickCam version 11.1, comes up as Logitech Express/Go in my software. Have installed, uninstalled and reinstalled...following all software directions. My Skype works fine, however, the other party cannot see me. I made sure my settings were correction, privacy is off etc. Last night it worked...nothing changed...this morning it does not work. Any suggestions? Thanks, LB I have the same problem, yesterday in the middle of a video call where each of us could see the other, the error box came up: "SKYPE HAS ENCOUNTERED A PROBLEM AND NEEDS TO SHUT DOWN" when I reopened Skype and re-called the number Skype worked fine, but the other party couldn't see me , even tho I could see me, and I was able to see the other party. I've removed and re-nstalled both Skype and my Logitech video cam, but still the same problem. HELP!

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Normal 0 Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud


Posted on Jan 13, 2009

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Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page.
Note - Older models on page 2 - look for the link at the bottom right of page 1 and click on it "Still can't find your product?"

http://www.logitech.com/index.cfm/405/&cl=us,en?prodcrid=405

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In addition to the Logitech installer you will need to run the support software - Microsoft DirectX . This comes pre-loaded on most Windows computers but has to be updated - I am currently on version 11
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Procedure to re-install Logitech software
Close all programs while uninstalling - downloading and uploading software
Disconnect your webcam
Uninstall the current webcam software on your computer
Restart computer
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Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page.
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http://www.logitech.com/index.cfm/405/&cl=us,en?prodcrid=405

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Procedure to re-install Logitech software
Close all programs while uninstalling - downloading and uploading software
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Thanks for rating!

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