Dear Sir:
You will need to install the drivers for the sound card as you said that you have reinstalled the operating system.
Please contact your computer manufacturer for installing drivers.
http://support.gateway.com/support/default.asp
You can also download and install the driver from the link below if your computer is gateway by selecting your computer model number.
http://support.gateway.com/support/drivers/dlcenter.asp
or Please reply to me with the make and model number of your computer.
Please feel free to get back to me If you need any further
assistance.
Regards
Mohammed.
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