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Posted on Jan 20, 2011
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My unit has never worked properly as it is dripping water and ruining my wall and my filters. The business that installed my unit is giving me the run around and ignoring my requests to fix my unit once and for all. They have been to my house multiple times with different "solutions" to this problem. The last time I was able to get anyone on the phone from Air Masters, the owner told me that he would replace my unit with a new one, but that you guys would not stand behind your product. Now, it's been four months. I put in a phone call to him on Tuesday, Jan. 18, 2011. Today is Thursday, Jan. 20, but he still has not returned my call, nor did he try to contact me at any time during the four months I patiently waited for him to solve my problem. Why won't your company stand behind the unit it built and sold? I am very discouraged, so I cannot recommend your company to anyone I know. I eagerly await a reply: [email protected]

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R Subramaniyam Iyer

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  • Master 2,133 Answers
  • Posted on Jan 20, 2011
R Subramaniyam Iyer
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Joined: Dec 02, 2010
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It's short of gas. That's why it's forming ice over the coil and cutoff by coil sensor and then blower only would run. At that time ice become starts defrosting resulting to this water drop. Call repairman to find the return pressure by gauge. 60psi must be @98 degree ambient temp.If less that it's short of gas.
Complaint with customer care of the manufacturer.

Testimonial: "I will contact my air condition company with this information. Thank you. It seemed a very detailed explanation."

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