Firstly, please check if the metal shaft is loose. Its that part where your brush head connects with the toothbrush handle. If its loose then it has to be replaced. Contact Philips support for a replacement, if its under warranty.
Please plug in the charger with the handle on charger base and hold the on/off button for 7 seconds in order to hear two beeps. Please hold the on/off button again to hear one beep. Do you hear two beeps followed by one?
If yes, then your unit has been reset. Please leave it on charging for 24 hours and then use it again. It should be able to hold charge now.
I have a similar problem. Just tried the above suggestion. The green light came on the toothbrush when I plugged put it on the charger. But, I never heard any beeps when I held the on/off button down (I held it for way past 7 seconds). So, do you have anyother suggestions? Thanks in advance for your thoughts.
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