Rival 8550-X 5 Quart Ice Cream Maker Logo
Posted on Jul 07, 2008

I purchased a rival ice cream maker. I used it once and the ice cream came out great. The next time I used it the paddle didn't turn and the ice cream and paddle was frozen to the sides of the can. The ice cream in the middle wasn't frozen. I noticed when you try to turn the canister by hand it won't budge, but it turns ok when plugged in. Can you tell me what's wrong. My freezer is #8550-X. Shirley

  • Anonymous Mar 17, 2014

    Because of the age of this Kenmore freezer, I am afraid to trust it. The meats do stay frozen but not bread or ice cream. Do I need to worry about losing all freezer contents?

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  • Contributor 6 Answers
  • Posted on Jul 30, 2008
Anonymous
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Joined: Jul 19, 2008
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The tub turns around the dasher(paddle). You live in a high humid area... to much ice and salt around outside. Plus you need to age the ice cream a few hours after mixing. See your book.

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You can contact Rival at www.rivalproducts.com. I called the number and their customer service is fantastic. I too, misplaced my paddle and extension. The downside is that ice cream makers are considered seasonal and as such, so are the stocked parts. They had the extension but not the paddle.

What I also found out was that the paddle is between $5-7 and you will pay $8.70 s/h on top of the part cost (you can almost buy a new replacement unit). The cust svc rep was very kind and sold me a new replacement unit for $23.47. Hope this helps...

Best Regards,
Michael Horn
[email protected]
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