Ice Cream Makers - Recent Questions, Troubleshooting & Support


Generally, its user's preference, but I usually set the DIP switches to 1, 5, and 7 in the on position and the rest in the off position.

Taylor Ice Cream... | Answered 3 days ago


If it is the lower display with the 2 green digits, then that is referring to hours of service since last brush clean cycle. It is just a timer. Once it reaches 99, it start to use letters and numbers, so A1 would be 101 hours since last brush clean. b1 would be 111 hours and so on. To clear this the machine must recognize a brush clean cycle. the next time you clean your freezer door, make sure the power switch is off. it will display a 5 minute timer and 4 temperature readings. All 4 of those temperature readings must be above 60 degrees Fahrenheit and remain above 60 for 5 minutes. If at any point the temps drop below 60, the timer will reset. The freezer door must remain off the machine during this time. Once the timer reaches 0, the machine will enter a Unit Cleaned state and you can reassemble the machine.

Taylor Crown... | Answered 3 days ago


I am assuming that it is the left side that is freezing up? Is there a large disparity in temperature from the left side to the right? Your machine monitors the temperature on the right side hopper and that will determine the temp of both sides. If there is a large temperature difference between the two sides then it may be that you are low on refrigerant. You may have enough refrigerant to cool the left side but not the right side and since the machine only monitors the right side, it wont shut off the mix refrigeration system which could cause the left side to freeze up.

Taylor Ice Cream... | Answered 3 days ago


If this is an ongoing problem that you have had for a while, it sounds as though your viscosity may be set too high. You can adjust the viscosity by removing the 4 screws that hold the face plate on. You will see 3 potentiometers. You want the left most potentiometer. It Should be labeled "Viscosity". You need a tiny screwdriver to turn it. Turn it counter clockwise about 1/16th of a turn. If your Ice Cream is already frozen, You will have to let it cycle a few times before the ice cream reaches consistency. If its liquid, then you will know as soon as the machine finishes the initial freeze down cycle.

If this is a new problem, then it is highly likely that your beater motor is going bad. To check this you would want to test the amperage of the motor when you initially draw product from the machine. A single phase 1.5HP motor in the taylor ice cream machines should not draw more than 7 amp on an initial draw right after freeze down. Its normal to draw around 6 amps then drop for a few second. In order to trigger the reset, the beater motor has to draw more than 6.3 amps for an extended period of time. Your reset may be set higher than 6.3 but that is average.

Taylor Ice Cream... | Answered 3 days ago


My friend bought this item last week at Target for the $99 sale price. The reviews were all horrible about the red light (add water) indicator going on after the first or several first ice cube runs and never going out. About 40 out of 60 reviewers had this problem. We experienced it right after the first run when the ice cube full light went on. We emptied it and the add water red light was on. I looked all over the web for a solution and only found one that suggested tilting the unit backwards for 45 degrees and that would magically reset the light. It did not after several angles, light taps and basic shaking. Since there was no alternative and everyone who returned it also got the exact same problem with the new replaced model - we decided to open it up and investigate.
The electronics diagram is on the back of the machine and tell you where the water indicator is. We took it out (an inch long black tube along the water pump and backflow valve) and dried it completely. The cycle still had the red light. We submerged it completely in water and the red light still went on saying that the unit needs water. We determined that this is the bad part and the water indicator is faulty. We cut it out and joined the two wires. IT ALL WORKS NOW FLAWLESSLY. You only have to shut the unit off when you leave since it will ocntinue to run if out of water. If you're looking for a quick mechanical fix and have a unit that works when you need it and you are around - this isthe fix.

Ice Cream Makers | Answered on Jan 16, 2018


Google make and model you should be able to download one

Back to Basics... | Answered on Jan 07, 2018


Best Buy sells these for about $30. Other sellers do so for about $55. If it is under warranty, I suppose you could make use of that. Otherwise, I cannot imagine any fix for this that would cost $30. But you can check the warranty below and even call the 800 number and inquire.

Support HamiltonBeach com

Hamilton Beach... | Answered on Jan 04, 2018


Hmmm... A nailgun ice cream maker combo. In any event, fixya does not have parts for it.

Ice Cream Makers | Answered on Dec 29, 2017


replace the faulty thermostat
there should be a thermostat model etched on it some where and any unit with the same set up will replace it

Taylor Ice Cream... | Answered on Dec 22, 2017

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