Is possible calibration issues. please run manual calibration,
go through the setings and run MEDIA and RIBBON CALIBRATION.
if ask to load labels,
open printhead, take 2-4 labels from the back papel and load the back paper normaly.
then press enter. Ask for REMOVE RIBBON? open printhead and move the ribbon from left to the rigth of the printhead (remove from the sensors(left and side)) press enter.
let the printer save that figers from the sensors (back paper/no ribbon)
LOAD MEDIA?
ok, put all back on normaly (labels and ribbon set up proply) press enter.
The printer going to run the calibration, if stop on the gap?! save (press twice on SETUP Button.
SAVED? OK. turn of and turn on again, send the job.
Hope help. Rate please. Thanks.
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