Question about Verizon Communications HTC XV6800 Cell Phone - Blue

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Can't sync with Windows 7 Computer. Help! - Verizon Communications HTC XV6800 Cell Phone - Blue

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I wonder if you have Windows Mobile Device Center running, as well as Outlook (for calendar, contacts, tasks and e-mail synchronization) installed on your PC. Link for downloading WMDC is here, anyway, for your convenience.
Hope you are able to sort your problems out soon.
Please, let me know if I can help you any further.
Regards, Carlos

Posted on Nov 09, 2010

  • 3 more comments 
  • CARLOS R SOUZA JR
    CARLOS R SOUZA JR Nov 09, 2010

    Sorry if my post wasn't helpful at all to you. Anyway, do you have both Outlook and WMDC installed, and, yet, keep being unable to sync your WM phone? Could you provide more informations, such as any error message (if any) you get when you connect your phone? Other thoughts: is ActiveSync automatically launched on your phone when you connect it to your PC (run any task manager to see it)? Otherwise, go to 'Start > Programs > ActiveSync' prior to connecting it.

  • jbachman258 Nov 09, 2010

    I have the latest version of WMDC, I start active sync on the phone before and after connecting (tried both). Outlook is open on the desktop. No error message. Both the computer and phone are setup to use USB to connect. I had it connecting before, but the phone would not boot properly last week. I had to remove the memory card to get it booted. But when I ran my backup program (spb) to restore all my contacts and files, that failed. And since it won't sync to my computer I can't reload the contacts from Outlook.

  • CARLOS R SOUZA JR
    CARLOS R SOUZA JR Nov 09, 2010

    Try this: go to 'Start > Settings > Connections tab > USB to PC'. If the 'advanced...' box is checked, uncheck it. Otherwise, check it. Try to connect. If it keeps failing, try to go back to the previous setiings. Please, let me know the results.

  • jbachman258 Nov 10, 2010

    With it checked it tries to connect and then WMDC shows error at the bottom left where it said connecting when trying. With it checked it doesn't even try to connect.

  • CARLOS R SOUZA JR
    CARLOS R SOUZA JR Nov 10, 2010

    So, you seem to get some effect, after all. Have you already tried to uninstall and reinstall WMDC? And perhaps a reboot on both your PC and phone afterwards, might somehow help, too.

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Trying to get music and pictures onto the device from the computer and the instructions do not help


Hi www donnatho...

1...You must download and install Windows Media Player 11 on your computer.
NOTE...Some older MP3 players will not work with Windows Media Player 11 or Windows 7 with Windows Media Player 11.
If this happens to you, then you will have to uninstall Windows Media Player 11 and install Windows Media Player 10.
2...After you have downloaded and installed Media Player on your computer.
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5...Plug in your MP3 player to the computer using your Data/Sync cord, be sure that Windows Media Player is on.
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Hi robertdmoone...

Downloading Music to MP3 Player

1...You must download and install Windows Media Player 11 on your computer.
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Hi brown clark...
Downloading Music to MP3 Player

1...You must download and install Windows Media Player 11 on your computer.
NOTE...Some older MP3 players will not work with Windows Media Player 11 or Windows 7 with Windows Media Player 11.
If this happens to you, then you will have to uninstall Windows Media Player 11 and install Windows Media Player 10.
2...After you have downloaded and installed Media Player on your computer.
3...Open Media Player on your computer.
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5...Plug in your MP3 player to the computer using your Data/Sync cord, be sure that Windows Media Player is on.
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Hi mrn7777...
Downloading Music to MP3 Player

1...You must download and install Windows Media Player 11 on your computer.
NOTE...Some older MP3 players will not work with Windows Media Player 11 or Windows 7 with Windows Media Player 11.
If this happens to you, then you will have to uninstall Windows Media Player 11 and install Windows Media Player 10.
2...After you have downloaded and installed Media Player on your computer.
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5...Plug in your MP3 player to the computer using your Data/Sync cord, be sure that Windows Media Player is on.
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Step 1: Connect your phone

Grab your phone and the USB cable that came with it. If you need some additional help setting up and using your new phone, see Windows Phone 6.5 basics for more information.
Step 2: Download the sync software for your computer

Choose the sync software for your computer's operating system, which you can download here:

  • • If you have Windows Vista or Windows 7, your sync settings will be managed through Windows Mobile Device Center.
  • • If you have Windows XP SP3, your sync settings will be managed through ActiveSync which can be downloaded from MS website.
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ActiveSync is not available for Windows 7, however you can use Microsoft Windows Mobile Device Center that will do the same thing: http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=46f72df1-e46a-4a5f-a791-09f07aaa1914

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If you are using g Windows Vista with Windows Media Player 11 , you will need
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Note: You will be able to download purchased/subscribed songs to the unit.
1. Start Windows Media Player 11 and then connect your unit to your computer. If
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2. In Device Setup - Configure Sync, write a name for your mp3 player.
3. Click Finish. The window closes and the Sync feature is displayed.
4. From the left pane of this Sync feature, you can select from Pictures, Music, and
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5. After selecting a category, select the songs, pictures, or video from the center pane.
6. Drag these songs, pictures, or video into the Sync List, which is the right pane of
the Sync feature.
7. Click the Start Sync button on the Sync List pane.
8. Repeat steps 4-7 for any other items that you want to copy to your unit.
If you are using g Windows XP with Windows Media Player 10 , you will need to
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Note: You will be able to download purchased/subscribed songs to the unit.
1. Start Windows Media Player 10 and then connect your unit to your computer. If
you have not set up synchronization between your computer and this device, the
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. In the Device Setup Wizard, select Manual.
3. Click Finish. The wizard closes and the Sync feature in the Player is displayed.
4. Select the Library option. On the left pane select Sync List.
5. From the left pane you can select All Music or My Playlists and you will see the
songs located within these folders in the center pane.
6. Select the songs from the center pane, and drag them to the Sync List.
7. Click the Start Sync button on the Sync List pane.
8. Repeat steps 4-7 for any other items that you want to copy to your unit.

If you want more info you can download your manual here
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If you are using Windows Vista with Windows Media Player 11, you will need to follow these instructions.
Note: You will be able to download purchased/subscribed songs to the unit.

1. Start Windows Media Player 11 and then connect your unit to your computer. If you have not set up synchronization between your computer and this device, the Device Setup Wizard starts.
2. In Device Setup - Configure Sync, write a name for your mp3 player.
3. Click Finish. The window closes and the Sync feature in the Player is displayed.
4. From the left pane of this Sync feature, you can select from Playlists or Library and you will see the content of these folders in the center pane.
5. Select the songs or entire albums from the center pane.
6. Drag these songs or albums into the Sync List, which is the right pane of the Sync feature.
7. Click the Start Sync button on the Sync List pane.
8. Repeat steps 4-7 for any other items that you want to copy to your unit.

If you are using Windows XP with Windows Media Player 10, you will need to follow these instructions.
Note: You will be able to download purchased/subscribed songs to the unit.

1. Start Windows Media Player 10 and then connect your unit to your computer. If you have not set up synchronization between your computer and this device, the Device Setup Wizard starts.
2. In the Device Setup Wizard, select Manual.
3. Click Finish. The wizard closes and the Sync feature in the Player is displayed.
4. Select the Library option. On the left pane select Sync List.
5. From the left pane you can select All Music or My Playlists and you will see the songs located within these folders in the center pane.
6. Select the songs from the center pane, and drag them to the Sync List.
7. Click the Start Sync button on the Sync List pane.
8. Repeat steps 4-7 for any other items that you want to copy to your unit.

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1 Answer

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If you are using Windows Vista with Windows Media Player 11, you will need to follow these instructions.
Note: You will be able to download purchased/subscribed songs to the unit.

1. Start Windows Media Player 11 and then connect your unit to your computer. If you have not set up synchronization between your computer and this device, the Device Setup Wizard starts.
2. In Device Setup - Configure Sync, write a name for your mp3 player.
3. Click Finish. The window closes and the Sync feature in the Player is displayed.
4. From the left pane of this Sync feature, you can select from Playlists or Library and you will see the content of these folders in the center pane.
5. Select the songs or entire albums from the center pane.
6. Drag these songs or albums into the Sync List, which is the right pane of the Sync feature.
7. Click the Start Sync button on the Sync List pane.
8. Repeat steps 4-7 for any other items that you want to copy to your unit.

If you are using Windows XP with Windows Media Player 10, you will need to follow these instructions.
Note: You will be able to download purchased/subscribed songs to the unit.

1. Start Windows Media Player 10 and then connect your unit to your computer. If you have not set up synchronization between your computer and this device, the Device Setup Wizard starts.
2. In the Device Setup Wizard, select Manual.
3. Click Finish. The wizard closes and the Sync feature in the Player is displayed.
4. Select the Library option. On the left pane select Sync List.
5. From the left pane you can select All Music or My Playlists and you will see the songs located within these folders in the center pane.
6. Select the songs from the center pane, and drag them to the Sync List.
7. Click the Start Sync button on the Sync List pane.
8. Repeat steps 4-7 for any other items that you want to copy to your unit.

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1 Answer

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You cannot just create new folders - the player will not recognize them.

If you are using Windows Vista with Windows Media Player 11, you will need to follow these instructions.
Note: You will be able to download purchased/subscribed songs to the unit.

1. Start Windows Media Player 11 and then connect your unit to your computer. If you have not set up synchronization between your computer and this device, the Device Setup Wizard starts.
2. In Device Setup - Configure Sync, write a name for your mp3 player.
3. Click Finish. The window closes and the Sync feature in the Player is displayed.
4. From the left pane of this Sync feature, you can select from Playlists or Library and you will see the content of these folders in the center pane.
5. Select the songs or entire albums from the center pane.
6. Drag these songs or albums into the Sync List, which is the right pane of the Sync feature.
7. Click the Start Sync button on the Sync List pane.
8. Repeat steps 4-7 for any other items that you want to copy to your unit.

If you are using Windows XP with Windows Media Player 10, you will need to follow these instructions.
Note: You will be able to download purchased/subscribed songs to the unit.

1. Start Windows Media Player 10 and then connect your unit to your computer. If you have not set up synchronization between your computer and this device, the Device Setup Wizard starts.
2. In the Device Setup Wizard, select Manual.
3. Click Finish. The wizard closes and the Sync feature in the Player is displayed.
4. Select the Library option. On the left pane select Sync List.
5. From the left pane you can select All Music or My Playlists and you will see the songs located within these folders in the center pane.
6. Select the songs from the center pane, and drag them to the Sync List.
7. Click the Start Sync button on the Sync List pane.
8. Repeat steps 4-7 for any other items that you want to copy to your unit.
-Tha Mp3 Doctor

Nov 13, 2008 | GPX MW3836 MP3 Player

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