Anonymous Posted on Nov 03, 2010

Hi, I have been recently upgraded to a new PC at work and now the LP2844-Z label printer no longer prints out the correct labels as it did with my old PC. The bar codes aren't even showing. I tried calibrating the printer but that didn't make any difference. Also our I.T. guy look at it but he gave up after an hour of trying everything he could think of to correct the problem. Could you give me any suggestions as I really need to create bar code labels ASAP. Kind regards, Dennis Vogelsang.

Anonymous Nov 03, 2010

Hi,
Thank you for your time. I'm not a computer expert nut will try and give you the information you seek.
The OS we run is Apparel 21 and the PC I have been given is a Lenovo ThinkCentre with an Intel Core Duo 2 processor. Is this what you have asked me?

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Anonymous

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Posted on Nov 03, 2010

Anonymous

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Hi

i would say bewqteen the OS or hardware of the new PC and the label printer - there is an issue, since it works well on the old PC. so make sure the printer is compatible to the OS and the hardware on the new PC . could it be issue with : OS, fonts, firmware driver update, perhaps ? here are some links to assit you . if you can tell me the model and OS of the new PC, i can try to decipher the issue.

http://www.zebra.com/id/zebra/na/en/index/service_support/options.html?product=62&country=US

https://support.zebra.com/OA_HTML/cskmbasicsrch.jsp?jttst0=6_50258%2C50258%2C-1%2C0%2C&jtfm0=_0_0_-1_-1_f_nv_&etfm1=&jfn=ZG5887B2F89E94B89482DFA02F11F52D5933C9CECC0BED434DEE8538BA723E8F358D7680409E4F2E988AE82B88F4AB883749&oas=z6awuGx9AVnEgFxP-o-NuA..&categoryId=10122

http://www.zebra.com/id/zebra/na/en/index/resource_library/manuals.results.html

http://www.zebra.com/id/zebra/na/en/index/drivers_downloads/drivers/results.html?productType=7

http://www.zebra.com/id/zebra/na/en/index/drivers_downloads/firmware/results.html?productType=6

if this helped you, please rate me

Alun Cox

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Posted on Nov 03, 2010

Alun Cox

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ASounds like a compatability issue. Is you new PC a different OS? If so you may need to replace the printer.

Anonymous Nov 03, 2010

hello Dennis

Apparel 21 is a software and service provider to the fashion industry - it is not an Operating System (OS)

what i need to know is , when you boot up the IBM computer what OS comes up ? Windows XP, Vista or Windows 7 ?
also, the model and type is located on back of the desktop , or on the right side (front) , may have a small black label with S/N as well as the model number
Anonymous Nov 03, 2010

Oh, sorry!
The OS is Windows XP and the little black label on the side reads: MT-M 7360 -PR2 and
S/N R8MH ZR8
Hope that helps?

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