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Anonymous Posted on Sep 28, 2010

There is an icon on top that has a question mark that is lighted. I have changed bag. Will not start.

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Roger Potts

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  • Master 694 Answers
  • Posted on Sep 29, 2010
Roger Potts
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Joined: Sep 30, 2009
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First, check the afterfilter located under the tool holder on the back top of the machine. If it's dirty, replace or remove.
Detach the hose and turn on the vacuum. If it comes on, place hand over intake. If it shuts off, the most likely problem is the "control valve assembly" that's connected to the dial on top of the vacuum. You can try turning the dial so the large dot is lined up with the arrow. This may or may not help.
The CVA is probably worn out and needs replaced. The part can only be purchased at an authorized Aerus store and I highly recommend letting their service person replace/repair it. To locate the shop nearest you, go to the following site and enter your zip code.

http://www.aerushome.com/storelocator/

Using generic bags increases the chances of the CVA wearing it before it should. If the bag doesn't say Home Solutions on it, it not the genuine article.

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